Escapada familiar en el lago cerca del campus de Clemson.

We enjoyed hosting your family. Come back next summer!

We're sorry Jennifer had a bad stay. Clearly, this was not the experience Jennifer was expecting or that we normally deliver. Let's take one complaint at a time, perhaps in categories. (A) General cleanliness and preparation -- none of these issues were reported to us until well after the visit, so we can neither confirm or deny these claims. All we can say is that we get high ratings for cleanliness. (B) The grill not working -- we were in the house ourselves immediately after this visit, and used the grill ourselves (it works). The gas was out, and we told Jennifer we'd pay for her to buy some gas. We did have three tanks there. We now have two backups in the garage should this happen again. (C) Ripped screens -- there is one screen which does come loose at times and we've repaired it. Despite this problem, we've never had any problems with insects getting in the house. (D) Pests -- a yellow jacket nest was uncovered, and we called a pest control person as soon as we knew. Ultimately, we did not wait on the pest control person... We ourselves dealt with the nest the day Jennifer left, and then had pest control check our work. We didn't find the yellow jackets to be particularly aggressive but if you are allergic to an insect bite it does only take one... We put up yellow jacket traps as well, and no new yellow jackets have been trapped recently. Re: ants. We just had our daughter's wedding there, on the very lawn in question, and had no problem with ants at any of the locations specified. Nor has any other guest. (E) the leading toilet -- as Jennifer reported, we dealt with this as soon as it was reported. We've never had problems before or since. (F) The biting fish -- yes, the fish in the lake (and not just at our dock) do nibble some people at times! We do not believe it is due to feeding the fish, which we and many of our guests love to do. (G) Beds are not made due to Covid -- exactly right, we want our guests to know that their sheets are fresh so we do not remake the beds. Since some guests forget to strip the beds, we do not want to leave any stone unturned when it comes to bedding. (H) Hard to lock doors -- these are very expensive custom doors built to provide both gorgeous views and smooth operation. We don't mind guests calling us to assist them in working them. In this case, we did get a call and provided as much help as we could remotely. We did confirm all the doors were working after Jennifer's stay. (I) Mouse traps all over the basement bedroom suite. Yes, we have a professional pest service and sticky traps are left to catch insects (not mice) in some locations to allow them to monitor insect activity. (J) Outdoor furniture, dock area, etc. -- to be honest, we don't clean these areas except to touch them up occasionally. Bottom line: we felt we dealt with the issues we knew of as soon we could, and (naturally) did not deal with what we were unaware of. We use the house extensively ourselves, and feel the high ratings we get for cleanliness, amenities, comfort and safety are justified. We regret Jennifer had a bad experience -- particularly her son's reaction to the yellow jackets. We feel we were very responsive to every issue raised as they were raised. All of our guest can expect the same.