Beautifully presented, peaceful holiday cottage in the Cotswolds -Primrose Cottage, Blockley

Thank you Breda for your review of your recent stay at Primrose Cottage in Blockley. We are delighted to read that you had a relaxing weekend with your friends and you found the cottage to be comfortable and warm. We look forward to welcoming you back soon.

Thank you for your review of your recent stay at Primrose Cottage in Blockley. We are pleased to hear that the cottage was perfect for your stay, it was warm and inviting and the kitchen provided everything you required for your stay. We look forward to welcoming you back soon.

Thank you Philippa for your review of Primrose Cottage. We were sorry to hear that you found the property not as expected. We are disappointed to learn that you did not contact the property manager during your stay to raise any of the concerns mentioned in your review. As part of the booking conditions, we do ask that guests report any issues during their stay in order to try and give the owner or their property manager a fair opportunity to rectify any issues. A contact telephone number and email address are provided in the welcome email in case of such an event. We have now sent your feedback on to the owner for them to review and implement any appropriate actions for the benefit of future guests.

Thank you Veronika for your review of Primrose Cottage. We are delighted to hear that you found the property to be delightful, cosy and well equipped. We hope you will be back to stay again soon!

Thank you Damien for your review of Primrose Cottage. We are delighted to read that you found the property to be a gem and you loved every minute of your stay. We hope you will return soon.

Thank you Jay for your review. We look forward to welcoming you back soon.

We are disappointed to receive your review Vanessa. We are sorry to hear that, after a period of continuous use, it was not presented to the standard you expected and is now in need of a more thorough clean. We have shared your feedback with the property managers so they can arrange for a further deep clean to be carried out as soon as possible. Thank you for bringing this to our attention.

Thank you Hugh for your review of Primrose Cottage. We are delighted to hear that you found the property to be perfect, well equipped and in a beautiful location. We hope you will be back to stay again soon!

Thank you Maleiha for your review. We hope you will be back to stay again soon!

Thank you Ming for your review of Primrose Cottage. We are delighted to hear that you had a wonderful time. The property is self catering so therefore toiletries are not supplied and only an initial supply of essential items like toilet paper is supplied. We do hope you will be back to stay again soon!

Thank you Jean for your review. We are pleased to hear that the cottage was quaint and tastefully decorated. We are disappointed to know that you felt that the cottage needed a deep clean, we will pass this feedback onto the property management team. The property does not supply bath soap, shampoo, however, the property manager should supply hand soap in the bathroom and 2 rolls of toilet paper in each bathroom. We hope you will return soon.

Thank you Caroline for taking the time to share your feedback. We are pleased to hear that you enjoyed the beauty and location of the house. We are sorry to learn that the property did not fully meet your expectations. Please note that the property manager's contact details were included in your welcome email, and we encourage all guests to reach out directly should any issues arise during their stay. Additionally, user manuals and helpful information are available in the property’s information folder for your convenience. We understand there may have been some language barriers, and we sincerely appreciate your efforts to communicate using a translator. Following your feedback, the property management team have inspected the TV remote and confirmed it is fully operational. Nevertheless, your comments have been taken seriously, and the property manager extends his apologies for not being able to address these concerns during your visit, despite his attempts at trying to arrange a suitable time to visit the property to rectify the issues. We value your input and will continue working to improve the guest experience. We hope to have the opportunity to welcome you back in the future

Thank you Lea for your review. We hope you will be back to stay again soon!

Thank you Michael for your review of Primrose Cottage. We are pleased to read that you found the cottage to be full of character and situated in a delightful location, but are sorry to read that your experience did not meet expectations. We have passed your feedback onto the property owner who has discussed this with the property manager. He has informed us that the leak was caused through user error, and after the owner had arranged for a plumber to urgently visit, you refused them access to the property to assess the situation. Also, the fridge shelf was not previously broken, you initially contacted the property manager with a different cause of the breakage and to state you would not pay for a replacement. The owners are pragmatic and accept accidental breakages occasionally occur as part of the use of the property, irrespective of any blame a minor issue such as this would not have been a problem. The TV and remote have been checked since your departure and they are in full working order, again you were given instructions over the phone and the property manager offered to assist in person, but again you refused this assistance. The cottage windows are very old with some in better condition than others, but being a listed building they are not easily allowed to be replaced. The property owner accepts that they do not operate like modern windows, but they are all functional, they also hope that guests can appreciate they are an integral part of the character of the building. The property manager has confirmed that there are no broken lamps, the pictures are hung normally and there is a property information book available to all guests at the property. The housekeeping team have been notified to review and address any cleanliness issues. We are sorry that you felt your holiday was spoilt and we really do take feedback seriously, however, it is disappointing to receive such a review when upon inspection the property owner found most of the issues were inaccurate. The property owner and his management team will aim to resolve any issues you experience during your stay, if they are given access to the property. Unfortunately, during your booking you refused the property managers request to visit the property, and any other assistance which was offered by the team.