Durango and Silverton Narrow Gauge Railroad (ferrocarril de vía estrecha)
Place, Durango and Silverton Narrow Gauge Railroad (ferrocarril de vía estrecha)
A 47 min en coche
Durango, CO (AMK-Animas Air Park)
Airport, Durango, CO (AMK-Animas Air Park)
A 57 min en coche
Habitaciones y camas
4 habitaciones (capacidad para 12 personas)
Habitación 1
1 cama de matrimonio grande
Habitación 2
1 cama de matrimonio
Habitación 3
1 cama de matrimonio grande
Habitación 4
+1
1 cama de matrimonio y 4 camas individuales
4 baños y 1 aseo
Baño 1
WC · Solo ducha
Baño 2
Bañera · WC · Solo ducha
Baño 3
WC
Baño 4
Bañera o ducha · WC
Baño 5
WC · Solo ducha
Otros espacios
Porche o patio
Cocina
Jardín
Acerca de este alojamiento
Casa de lujo frente a Purg - Excelentes vistas, cubierta - Servicio gratuito de traslado de esquí
**** El calendario siempre se actualiza y puede reservar la propiedad en línea y solo se requieren $ 300 al momento de la reserva ****
Nuestra casa de 4 dormitorios, 4. 5 baños y 2,600 pies cuadrados fue construida en 2007 y se encuentra en Durango Mountain Resort (Purgatory) y está a 24 millas del centro de Durango (a menos de 30 minutos en automóvil).
Disfruta de la comodidad de estar en la estación de esquí y, al mismo tiempo, disfruta de la privacidad y el espacio adicional de una casa con garaje para 2 autos. El complejo es a la vez un increíble parque infantil de invierno y ofrece una gran cantidad de todas sus actividades de montaña favoritas en un clima de verano fresco y cómodo a 8,900 pies de altura. Para mayor comodidad, hay un servicio de transporte gratuito a pedido a la estación de esquí tanto en invierno como en verano.
La casa cuenta con un plano de planta abierto, techos altos, electrodomésticos de alta gama, chimenea de gas y excelentes vistas.
La casa está ubicada cerca del comienzo del sendero Purgatory Flats, una de las mejores y más pintorescas caminatas en el área, así como un estanque para pescar y, en invierno, hay una pista de esquí de fondo justo en la puerta principal.
Configuración de la cama:
Maestro - Rey (nivel principal) 2do dormitorio - Queen (nivel principal) 3er dormitorio - King (2do nivel) Cuarto dormitorio: sofá cama Queen y Queen (segundo nivel)
Este establecimiento admite mascotas y la tarifa por mascota es de $ 25 / por día (máx. $ 150)
Reserve al menos una semana y se aplicará automáticamente un 10% de descuento.
Por una tarifa opcional del 4% del resort, tendrá acceso al Durango Mountain Club, que incluye una piscina climatizada al aire libre con tobogán, bañera de hidromasaje al aire libre y gimnasio. La tarifa de resort del 4% incluida en la cotización es la tarifa de resort requerida que se debe cobrar y no permite el acceso al Durango Mountain Club. Al reservar, solo avise si desea que se agregue la tarifa adicional del 4% del resort.
Quédese con nosotros y ofrecemos DESCUENTOS tanto en verano (rafting, equitación, etc.) como en invierno (alquiler de esquí / snowboard, paseos en trineo, excursiones en motos de nieve, etc.).
Política de cancelación: Se requiere un pago de $ 300 al momento de la reserva. Este pago de $ 300 se aplica al monto total adeudado y solo es reembolsable dentro de las 72 horas posteriores al momento de la reserva. Si su fecha de llegada es dentro de los 45 días de la reserva, se requiere el pago completo al momento de la reserva. Las cancelaciones o cambios que resulten en una estadía acortada, que se realicen dentro de los cuarenta y cinco (45) días de la fecha de llegada, perderán el monto total de la reserva, mientras que las cancelaciones hechas con más de cuarenta y cinco (45) días antes de su llegada solo se perderán El pago de $ 300 realizado al momento de la reserva. Para reservas de al menos treinta (30) noches, la política de cancelación anterior aumenta a sesenta (60) días antes de la fecha de llegada. Ofrecemos seguro de viaje.
Añade las fechas para ver los precios
Alojamientos similares
New Townhome across from Purg - Hot Tub - Game Room - Views/Shuttle
Durango
New Townhome across from Purg - Hot Tub - Game Room - Views/Shuttle
Si cancelas tu reserva, se aplicará la política de cancelación de tu propietario/a. De acuerdo con la normativa de la UE sobre los derechos del consumidor, los servicios de reserva de alojamiento no están sujetos al derecho de desistimiento.
Este alojamiento está gestionado por un propietario profesional. La prestación de servicios de alojamiento está vinculada a una actividad comercial, un negocio o una profesión.
Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
Está terminantemente prohibido celebrar fiestas u otros eventos en grupo en las instalaciones.
El propietario ha indicado que el alojamiento cuenta con un detector de monóxido de carbono.
El propietario ha indicado que el alojamiento cuenta con un detector de humo.
Entre los elementos de seguridad de este alojamiento, se incluye lo siguiente: extintor.
Información sobre la zona
Durango - Purgatory (y alrededores)
Esta casa de vacaciones se encuentra en Durango - Purgatory, en las montañas. Lake of the Pines y Animas River son una buena muestra de la belleza natural de la región, donde también puedes acercarte a atractivos turísticos como James Ranch o Silverton Railroad Depot.
Centro turístico Purgatory - A 13 min a pie - 1.2 km
Cliffs at Tamarron - A 19 min en coche - 20.2 km
Fort Lewis College (universidad) - A 47 min en coche - 52.9 km
Durango and Silverton Narrow Gauge Railroad (ferrocarril de vía estrecha) - A 47 min en coche - 54.3 km
Animas River Trail - A 48 min en coche - 54.4 km
Cómo moverse por la zona
Estación de tren de Silverton: 34 min en coche
Telluride, CO (TEX-A. Regional de Telluride): a 131 min en coche
Restaurantes
Powder House - A 26 min en coche
Purgy's - A 19 min a pie
The Nugget (Bar) - A 2 min en coche
Dante's - A 32 min en coche
The Old Schoolhouse Cafe - A 5 min en coche
Preguntas frecuentes
¿En Casa de lujo frente a Purg - Excelentes vistas, cubierta - Servicio gratuito de traslado de esquí se aceptan mascotas?
Sí, las mascotas pueden hospedarse en este alojamiento.
¿Cuánto cuesta alojarse en Casa de lujo frente a Purg - Excelentes vistas, cubierta - Servicio gratuito de traslado de esquí?
A fecha de 12 de may de 2026, los precios encontrados para una estancia de una noche y dos adultos en Casa de lujo frente a Purg - Excelentes vistas, cubierta - Servicio gratuito de traslado de esquí el 2 de jun de 2026 son de al menos 382 €, tasas e impuestos incluidos. El precio se basa en la tarifa por noche más barata encontrada en las últimas 24 horas para los próximos 30 días. Los precios están sujetos a cambios. Selecciona tus fechas para ver precios más precisos.
¿A qué hora se realiza la entrada en Casa de lujo frente a Purg - Excelentes vistas, cubierta - Servicio gratuito de traslado de esquí?
Hora de inicio del registro de entrada: 16:00.
¿A qué hora se realiza la salida en Casa de lujo frente a Purg - Excelentes vistas, cubierta - Servicio gratuito de traslado de esquí?
La salida se realiza a las 10:00.
¿Dónde se encuentra Casa de lujo frente a Purg - Excelentes vistas, cubierta - Servicio gratuito de traslado de esquí?
En la montaña, esta casa de vacaciones ofrece alojamiento a 1,3 km de Centro turístico Purgatory y a 3,8 km de Lake of the Pines. Animas River y Electra Lake también están a menos de 15 kilómetros.
Comentarios
10
Excepcional
Los comentarios se muestran en orden cronológico, están sujetos a un proceso de moderación y se han verificado a menos que se indique lo contrario.
38 comentarios de un total de 41 con una puntuación de 10 - Excelente
10 - Excelente
38
3 comentarios de un total de 41 con una puntuación de 8 - Bueno
8 - Bueno
3
0 comentarios de un total de 41 con una puntuación de 6 - Normal
6 - Normal
0
0 comentarios de un total de 41 con una puntuación de 4 - Mediocre
4 - Mediocre
0
0 comentarios de un total de 41 con una puntuación de 2 - Horrible
2 - Horrible
0
9,4/10
Limpieza
10/10
Llegada
9,8/10
Comunicación
9,8/10
Ubicación
10/10
Precisión del anuncio
Comentarios
Verificado
10/10 Excelente
Deborah B.
21 de feb de 2026
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Host and amenities were great. We enjoyed the beautiful views!
Deborah B.
Se alojó 5 noches en febrero de 2026
Respuesta de VrboOwner el 22 de feb de 2026
Thank you for staying with us, and for completing a review!
We were happy to host you and your group. We are so glad to hear that you had an amazing stay, and that you found the amenities and our services great. The views from this property are so beautiful, we agree.
We look forward to having you stay with Vacation Rental Collective again in the future!
Verificado
10/10 Excelente
Ralph D.
28 de feb de 2026
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Our host was great, very responsive, very helpful, and always nice.
Ralph D.
Se alojó 5 noches en febrero de 2026
Respuesta de VrboOwner el 28 de feb de 2026
We truly appreciate you taking the time to share your experience. Being responsive, helpful, and kind is always our goal, so it means a lot to hear that reflected in your stay.
We would absolutely love the opportunity to host you again in the future!
Verificado
10/10 Excelente
Damian C.
20 de feb de 2026
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
The house and property were fantastic, with plenty of activities to enjoy without ever leaving. Our group continues to grow each year, and the size of the home accommodated everyone comfortably. The location couldn’t have been better, close to the ski resort, with the shuttle conveniently picking us up right at the front door. We’d love to come back and experience the property during the summer as well.
Damian C.
Se alojó 3 noches en febrero de 2026
Respuesta de VrboOwner el 20 de feb de 2026
Thank you so much for your wonderful review! We’re absolutely thrilled to hear that the home was such a great fit for your growing group and that everyone had plenty to enjoy right on the property. That’s exactly the experience we hope to create.
It’s also great to hear the location and shuttle access made your ski days easy and convenient — having that front-door pickup really does make a difference!
We would truly love to host you again, especially in the summer. The property takes on a whole new kind of magic with warm weather and outdoor activities. We look forward to welcoming your group back for another memorable stay!
De un sitio asociado
10/10 Excelente
Daniel M.
22 de ene de 2026
Great stay at house in Tacoma
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We had a very good experience, shuttle bus was always ready to pick us up to take us to ski area and coming back to the house.Every time we needed some advise for house equipment we always got an immediate respond, people in service were very friendly!
Daniel M.
Respuesta de VrboOwner el 23 de ene de 2026
Daniel,
Thank you for your recent five star review. We are delighted to hear that you enjoyed the convenience of the shuttle bus to get back and forth to the ski area. We appreciate you mentioning that VRC was responsive to your questions and inquiries during your stay! Your feedback is invaluable to us and we are honored to call you our guests. We look forward to hosting you again for another memorable stay soon!
Kind regards,
-Holly
Verificado
10/10 Excelente
Heidi G.
23 de jun de 2025
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Lovely view- great accomodations
Our family had a wonderful week long vacation and loved the location, amenities, and beautiful views from the windows! We used the grill a couple nights, made chocolate chip cookies, and used the pool in purgatory village a couple of days. Perfect place to use as home base for all the attractions- rafting’s, mine tour, Silverton, and Durango.. Highly recommend
Heidi G.
Se alojó 6 noches en junio de 2025
Respuesta de VrboOwner el 26 de jun de 2025
Hi Heidi,
Thank you so much for your kind review! We are delighted to hear that your family had a wonderful vacation! It sounds like you were able to enjoy the BBQ grill, pool in Purgatory Village, and nearby rafting, mine tour, Silverton and Durango. Your feedback is invaluable to us and we are honored to call you our guest.
We look forward to hosting you again for another memorable stay!
-Holly
Verificado
10/10 Excelente
Nancy P.
12 de ene de 2025
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Great location
We enjoyed this home with views and perfect location for skiing at Purgatory. Well stocked and well managed.
Nancy P.
Se alojó 7 noches en diciembre de 2024
Respuesta de VrboOwner el 13 de ene de 2025
Thank you for your great review! We’re so glad to hear that you enjoyed the home, the views, and the location for skiing at Purgatory. It’s wonderful to know that the property was well-stocked and managed to your satisfaction. We hope to host you again for your next ski trip!
Verificado
10/10 Excelente
Don L.
15 de mar de 2021
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
great house and location
Nice house, nice view, nice location. Kitchen was missing a few items but other than that it was great. Comfortable beds, nice showers and bath. Snowshoe and cross country skiing right out back door.
Don L.
Se alojó 5 noches en marzo de 2021
Respuesta de VrboOwner el 17 de mar de 2021
Thank you for taking the time to leave a review! Your feedback is important to us. We are so glad you enjoyed your stay! Please always call us if there are any kitchen items that are missing and we are happy to replace them. It was an absolute pleasure to host you and we hope you come stay with us again soon!
Verificado
10/10 Excelente
Dana M.
9 de mar de 2023
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Purgatory getaway
Beautiful home across the street from purgatory! Very clean with everything we needed. Super convenient to have the shuttle pick us up and bring us home from purgatory. Will stay again
Dana M.
Se alojó 6 noches en febrero de 2023
Verificado
10/10 Excelente
Stephanie C.
7 de ene de 2023
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Great home, super convenient and well stocked
We had a great experience. Shuttle to mountain was awesome. One of the best stocked homes we’ve ever stayed in. Very responsive property manager.
Stephanie C.
Se alojó 6 noches en diciembre de 2022
Verificado
10/10 Excelente
Melissa S.
24 de jul de 2019
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
AMAZING PLACE!
We loved this incredible home. It was easy to check in and the place was even better in person. It was well stocked with supplies and the kitchen had everything you needed to cook. It was clean and such a wonderful location. We even had a baby bear come visit us on the porch the last morning (so keep your trash up and don't leave doors open) We want to come back soon!!
Melissa S.
Se alojó 2 noches en julio de 2019
De un sitio asociado
10/10 Excelente
Rachel E.
12 de jul de 2023
Great host
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Beautiful house right next to purgatory and a lake.
Rachel E.
Se alojó 2 noches en julio de 2023
Respuesta de VrboOwner el 15 de jul de 2023
Thank you for taking the time to leave a review! We are so glad to hear you enjoyed your stay with Vacation Rental Collective. :) Glad you enjoyed the property so much. We hope you come stay with us again soon!
De un sitio asociado
10/10 Excelente
25 de ago de 2025
Outstanding home to rent
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We thoroughly enjoyed our stay in the home by Purgatory. The home was very comfortable and well stocked in the kitchen. The view outside the large windows was spectacular. The bedrooms were very comfortable. The location right across the highway from Purgatory ski resort was very convenient. We did have an issue with no hot pads or kitchen dish towels in kitchen which required several phone calls to correct. Plus the oven stopped working, but they sent a repairman right away and fixed the problem. ***( We discovered a couple days later the missing dish towels that were left in the washing machine by maids. We washed them again, as they smelled bad after sitting in washing machine for who knows how long.)
Respuesta de VrboOwner el 26 de ago de 2025
Thank you for sharing your detailed review! We’re so glad to hear you enjoyed the comfort of the home, its well-stocked kitchen, and the beautiful views. It’s also great to know the location worked well for your visit to Purgatory. We sincerely apologize for the inconvenience with the missing kitchen linens and the oven issue, and we appreciate your patience as we worked to resolve everything promptly. Your feedback helps us improve, and we’d be happy to welcome you back for an even smoother stay next time!
De un sitio asociado
10/10 Excelente
Laura K.
8 de ene de 2024
Beautiful Home
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We had a wonderful time in this home. The layout was perfect for 2 families with kids, and it was very clean. The on-demand shuttle was awesome for getting to the slopes with ease. We would absolutely stay again!
Laura K.
Respuesta de VrboOwner el 12 de ene de 2024
We are so happy to hear that you enjoyed your stay here with Vacation Rental Collective! We hope to see you back again in the near future!
De un sitio asociado
10/10 Excelente
Tracie P.
2 de mar de 2021
TracieP
Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was more than happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The house was beautiful and the kids loved their own bathrooms. The shuttle was great! I would stay there again. And the staff was very helpful!
Tracie P.
Respuesta de VrboOwner el 11 de may de 2022
Thanks for being guests of Premier Vacation Rentals. We are glad you enjoyed your stay. Hope to see you again in the future!
De un sitio asociado
10/10 Excelente
Linda G.
4 de nov de 2020
Great for the family
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The property was perfect for our extended family of children and grandchildren. There are plenty of bathrooms for each family unit, and the location was nice for the hikers, young cyclists and fishers of the group. Excellent customer service.
Linda G.
Respuesta de VrboOwner el 9 de nov de 2020
Thank you for taking the time to leave a review! We are so glad to hear your enjoyed your stay with Durango Premier Vacation Rentals. :) It was a pleasure to host you and we hope you come stay with us again soon!
De un sitio asociado
10/10 Excelente
KATRINA T.
7 de feb de 2024
Purgatory family weekend
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Had a wonderful time at this beautiful home. Very conveniently located, across from Purgatory, it had everything we could have needed. The home was very clean, everything worked well. The only exception was a small issue with the microwave fan. Definitely would stay here again.
KATRINA T.
Respuesta de VrboOwner el 7 de feb de 2024
Thank you for staying with us, and for completing a review! We were happy to host you and your family and are glad you had an enjoyable time. Glad that we were able to address the microwave fan issue for you. We look forward to having you stay with Durango Vacation Rental Collective again in the future!
De un sitio asociado
10/10 Excelente
A guest from San Francisco, California
27 de oct de 2020
So beautiful, loved our time here
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We stayed a whole month here during COVID times, and such a wonderful time. The house is beautiful and so well appointed, and we were more than comfortable. The setting is gorgeous, with easy access to all things in the San Juan mountains.The rental company was super responsive and helpful, and I would absolutely stay here again. We were sad to leave!
A guest from San Francisco, California
Respuesta de VrboOwner el 2 de nov de 2020
Thank you for taking the time to leave a review! We are so glad to hear your enjoyed your stay with Durango Premier Vacation Rentals. :)
It was a pleasure to host you and we hope you come stay with us again soon!
De un sitio asociado
10/10 Excelente
kay S.
14 de mar de 2022
Family Fun
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
A wonderful time with all the family. Plenty of room to hang out and sleep. The grandkids even built an igloo in the backyard. When we received a foot of snow the night before we left, it was a treat to have the trucks early the next morning cleaning the roads and driveways.
kay S.
Se alojó 6 noches en febrero de 2022
Respuesta de VrboOwner el 18 de mar de 2022
Thank you for taking the time to leave a review! We are so glad to hear you enjoyed your stay with Vacation Rental Collective. :) It was a pleasure to host you and we hope you come stay with us again soon!
De un sitio asociado
10/10 Excelente
Michelle S.
1 de ene de 2024
Family Ski Trip
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We had a great experience at this house. We had family of 5 + 2 grandparents at the house. It was the perfect accommodation for all of us. We would rent the house again. The location was perfect for skiing at Purgatory. As a bonus, we think the house must have the best view of Engineer mountain in the neighborhood!
Michelle S.
Respuesta de VrboOwner el 1 de ene de 2024
We are so happy to hear that you enjoyed your stay here with Vacation Rental Collective! We hope to see you back again in the near future!
De un sitio asociado
10/10 Excelente
Kaci S.
11 de mar de 2023
Perfect size home in perfect location
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We had an excellent experience here. It’s walking distance to the lifts But an even quicker drive. The house was well appointed and perfect for 3 families with 5 kids combined. Would definitely recommend and stay here again! We chose to pay the resort fee for access to the hot tub but discovered it’s really not all that close/convenient, so if you’re on the fence, I would say skip it.
Kaci S.
Se alojó 4 noches en febrero de 2023
Respuesta de VrboOwner el 13 de abr de 2023
Thank you for sharing your positive experience with us. We're thrilled to hear that you enjoyed your stay and found the house to be well-appointed and perfect for your group. We're glad that you would recommend and stay here again. The amenities are located at Purgatory Lodge at the resort which is across the street from this home as you mentioned. Thank you again for your feedback, and we hope to welcome you back in the future.
Verificado
8/10 Bueno
DJ R.
8 de jul de 2024
Aspectos positivos: Llegada, comunicación, ubicación y precisión del anuncio
50/50
Our stay started a little rough. The dryer was non-functional, the back doors could not be locked, and the internet service was sporadic, requiring the Durango Utility Department to make a trip to the home to try to fix it. Each took away from the enjoyment of the stay.
The home could have been cleaned more, especially on the floors, windows, outdoor patio, and furniture. This is a pet-friendly home, and that is understood, but I had to wash a few blankets due to pet urine and hair.
My communication with VRC was quick and responsive, and they fulfilled their promise to ensure I was satisfied with my stay. VRC provided effective customer service.
I would stay at this home again because the location is beautiful with Twilight Lake, but I would like not to have to clean the house upon arrival.
DJ R.
Se alojó 4 noches en junio de 2024
Respuesta de VrboOwner el 8 de jul de 2024
Thank you for staying with us, and for completing a review!
We were happy to host you and your group and are glad you had an enjoyable time. So sorry for the rough start to your stay! We expect and strive to have our properties clean, in good working order, and ready for guests to relax and enjoy their stay. It is not acceptable to have guests arrive and feel like they need to clean the home they just arrived to. We have follow up with the housekeeper to ensure that future guests arrive to a home under the expectations that we have to create a fantastic experience for them.
We are glad to have the opportunity to resolve these issues, and that we did so with effective customer service.
We look forward to having you stay with Durango Vacation Rental Collective again in the future!
De un sitio asociado
10/10 Excelente
Shannon K.
19 de jul de 2023
Summer review.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The cabin was very nice. There was no a/c and in 90 degree heat it can be warm in the cabin. The management company was quick to bring us some fans to help. There were a few minor things about the cabin that should be addressed. The railing on the back porch is falling apart. It's not really a big danger to anyone since its only about a 3 foot drop onto some soft grass but we were staying there with 4 toddlers so it was a concern for us. The back door in the living room did not properly lock. Also there was a ton of home construction going on around us. The cabin is not just 1 of four on that road anymore. The washing machine was broken and in the process of being repaired (waiting on parts to come in) but the management team was very quick to find a vacant rental for us to go to and use the washer and dryer. But all and all we loved the cabin and the location and had the best time.
Shannon K.
Se alojó 6 noches en julio de 2023
Respuesta de VrboOwner el 25 de ago de 2023
Thank you for taking the time to write us a review! We apologize that you were here for a hot spell in July, it is not usually that hot in July, but we are happy to hear that we were able to bring you some fans to help with the situation. Thank you for your feedback regarding the maintenance items such as doing some work on the fence as it seems to be falling apart. We fully understand the safety concerns that it caused you. We will make sure to take a look at the backdoor lock if we haven't already looked at this issue (I believe that we have). We are also sorry to hear that there was construction going on around the home. Unfortunately this is out of our control. We also would like to apologize for the washing machine being broken. This issue has now been fixed. We are happy to hear that we did find a solution for you to use another washer and dryer close by. We hope that all in all you enjoyed the majority of your stay. We hope to see you back in the near future!
De un sitio asociado
8/10 Bueno
Nishan C.
14 de feb de 2024
Excellent location, property management company not so much
Rating Details:
The property manager was very unhelpful.
The vacation rental was clean.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
One of the best neighborhoods to stay in while visiting Purgatory. The location and on-demand shuttle service makes this neighborhood top our list in the past 4 years. This property is as advertised, well decorated and equipped with plenty of kitchen items and great bathroom products. However there was tons of hair all throughout the house (not sure if it was human or animal). The bathtub in the master bath had not been cleaned in some time and some minor repairs are needed (kitchen faucet leaks/shoots water everywhere when pulled out, hair dryer not working, outside furniture broken, etc). All pretty minor.I would have given this property a 4/5 or even a 4.5/out of 5 but the property management company was by far the worst I've experienced in nearly 80 stays between Air BnB and VRBO. 1. They utilize some sort of texting service that is either AI generated or 3rd party from another country (non English). 2. When you call the help number, you are greeted by someone that is less than happy to take your phone call. I don't want much from a host or host company- but basic information requests that should have been delineated in a pre-stay email should be happily answered- not met with rudeness. 3. There was no instructions on how the house should be left, no booklet, no communication via email or text. I had to ask for these and was provided an AI generated list via text an hour before checkout AFTER requesting. 4. Having a simple email with "need to know" information would have been helpful. The Durango Collective (VRC) are clearly more interested in their own branding than actually management. 5. The "live" or maybe "local" person didn't communicate with the "text AI bot" and questions weren't answered.Overall, I hope the ownership of the property can find a different property management company as the property was well suited our two families and the location is the absolute best.
Nishan C.
Se alojó 3 noches en febrero de 2024
Respuesta de VrboOwner el 14 de feb de 2024
Thanks for your feedback. We are actually quite surprised by the guests comments since our entire customer service team lives in Durango and we do not use AI and most guest appreciate the ease of check in and out that VRC offers.
We reviewed all of the communication with the guest and all responses were informative and relevant and even included proper grammar. Further, all of the house info including arrival instructions (which clearly the guest had since they were able to get into the home without contacting us), departure instructions, other pertinent info related to the home as well as area info are included in the app. We are unsure why all of the 85 prior guests in this home used the app with no problems but this guest was not able to figure it out. In short, all of the questions were answered and all of the questions that were asked, already had the answers in the app (which we answered anyway).
Verificado
10/10 Excelente
Scott P.
2 de mar de 2022
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Ski Vacation
Fantastic
Scott P.
Se alojó 5 noches en febrero de 2022
Verificado
10/10 Excelente
Linda T.
31 de ene de 2022
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Great family getaway
Loved the property, easy access to the ski resort. Perfect for our group.
Linda T.
Se alojó 4 noches en enero de 2022
Acerca de su propietario/a
Propietario/a: Vacation Rental Collective - The Durango Collection
Idiomas:
Inglés
Propietario/a Premium
Ofrece un servicio excelente a los huéspedes de manera constante.