De un sitio asociado
10/10 Excelente
Gregory
19 de jul de 2026
Villa Alegria by Atlantic Holiday - Great Customer Service
I liked the location and the view.
The metal blinds to the exterior of the Villa was damaged from previous tenants. Because of this we could not access the pool from the master suite or have the ocean view. This issue was not communicated with use prior to arriving. The second issue was again in the master suite. The dial to adjust the shower temperature was broken. We were eventually able to figure it out, but again there was not any communication of this issue prior to arrival. The third issue was the electric gate broke while we were there essentially trapping us in the Villa. Thankfully we were able to arrange a taxi so we could go to dinner in town, but had that happen on the last day, we would have missed our flight. Only after this issue did Atlantic Holiday make us aware the gate could be open manually, but it requires a lot of effort to do so. When trying to contact Atlantic Holiday they were not responsive outside of business hours. I eventually found a different number on their website and was able to get someone to respond. After these issues I requested a partial refund to which I got no response. I at least expect a response even if the communication means no refund would be given. Overall I would not recommend working with Atlantic Holiday as the service was the worst I have ever experienced.
