Fontainebleau Tresor 36th Floor Ocean View 1 Bbrm

We always appreciate an honest feedback and would like to answer to the mentioned issues promptly. We would like to clarify the unit's upkeep in terms of cleaning service provided is by the Fontainebleau hotel's very own managed and trained professional housekeeping team. Condominium hosts are not permitted to have their own cleaning staff, therefore the service is provided by the hotel hired staff trained to follow Fontainebleau's standards. Upon raising your concern to us, the housekeeping department was notified and they returned promptly to attend to the floors and replace any burnt out lights. The dates of your stay overlapped spring break and while we are very strict and advertise our units and so does every owner in the condominium, with no smoking policy, unfortunately not all guests abide by the rules. In any case on site security assists with such complaints as it happened in this case. The unit has been recently refreshed with new furniture, fresh paint and stainless steel appliances. We are still working on updating the pictures and we have sent check in instructions on the day of booking as well as notified you of the updated, refreshed look the same day. We are sorry you missed the step by step check in instructions provided on the day of booking, and therefore found the process disorganized. Our aim is to leave our guests with enjoyable and memorable experience and we are disheartened you feel we have fallen short of that. Thank you for taking the time to share your feedback.