Chalet romántico en Heavenly Mirror Lake - A solo 1 milla de la ciudad

Thank you for taking the time to share your thoughtful review. It highlights aspects of Maison Rouge other potential guests may find meaningful. We are glad you found the house comfortable. We are also glad you found the location excellent, with a lovely view over Mirror Lake and a short drive to Main Street in Highlands. As to any "misunderstanding," our VRBO property description clearly lists 2 exterior security cameras for guest safety. The front driveway camera is monitored only the day of check-in to ensure safe guest arrival. (All audio is turned off.) The second exterior camera covers only the boat storage area. As to pets, our VRBO listing also clearly indicates (in all CAPS) a ONE dog limit. Only one pet was registered on your reservation for which a pet fee was paid. Subsequently, upon your arrival, two (2) dogs were captured on the exterior camera without any notification to the host, or permission from the host. We sincerely apologize the discovery of unpermitted pets left you "feeling less trusted as guests". The Town of Highlands has strict short-term occupancy rules. Monitoring the number of guests and pets at the time of check-in helps us abide by the town's rules. As to interior house temperatures, the two NEST thermostats are new. The installer pre-programmed them on an “ECO” schedule. The "ECO" setting automatically adjusts the temperature settings based on whether the home is occupied, ensuring a balance between comfort and energy efficiency. The schedule can be manually adjusted, but will return to pre-programmed temperatures taking into account external weather conditions and interior humidity levels. A plumber has checked all drains throughout the house and they are properly functioning. Again, we appreciate your feedback, and must clarify that our house rules clearly state no unregistered pets are allowed. We strive to maintain a comfortable environment for all guests, and we hope future guests will respect our policies.