When we arrived, the instructions to access the unit were wrong. The property manager responded quickly to get us access, and the issue was handled for future stays. The cleanliness was decent, but there were a few things that we had to tidy up before use. My big complaint (and the reason for removing a star) is the beds. Both king mattresses seemed very old, and they were incredibly uncomfortable. The twin mattresses were a bit better. All of the pillows that i tried were worn out and flat, and i couldn't get a decent night of sleep. For the price, i expected a bit more on the comfort side. As for the good, there is a lot. Plenty of space, incredible location for the slopes, great communication with both the owner and property manager, comfortable couches (my oldest son ended up sleeping on the couch after the first night due to uncomfortable mattresses). It served my family well for our stay.