UBICACIÓN MODERNA, ESPECIAL, CENTRAL, APARCAMIENTO GRATUITO, Wi-Fi, - PARA 6 PERSONAS

We are disappointed by this review, particularly as we acted immediately and professionally throughout the situation. As soon as the guest reported a concern with the toilet, a plumber was arranged without delay and attended the property while the guests were still present. The apartment also has two separate bathrooms available for guest use. The shower mentioned was fully operational, although one guest advised they were not satisfied with the style/type of shower system. At no stage were we given a fair opportunity to fully resolve or investigate the concerns before the guests decided to leave the property following discussions within their group. Despite this, and although the booking terms did not justify it, we agreed as a gesture of goodwill to cancel the reservation and provide a full refund. It is therefore very disappointing to receive such a negative review after a full refund was granted and immediate assistance was provided throughout. The apartment had been professionally cleaned and inspected prior to arrival, and we always make every effort to resolve any guest concerns as quickly as possible.