2/10 Horrible
Jennifer
22 de marzo de 2024
Aspectos positivos: Servicios
Aspectos negativos: Limpieza, instalaciones y estado del alojamiento y comunicación
The outside of the building is beautiful. The pool & beach access was wonderful. The lounge chairs at the pool area are old and you sink into them when you lay on them. We arrived early for our stay and did all the paperwork needed. 5:00pm was our time to access the unit. We returned at about 5:30 to enter our apartment. The cleaning staff was still cleaning. We had to wait 20 minutes in the hallway until they were done. One of the mattresses in the room has a spring popping out . I am sure that when the sheets were being changed the cleaning staff was aware of the lump in the mattress and didn’t t tell us. It is in plane sight and you can see the lump when covered by the bedding. We thought that it was a pillow or sheets were under the comforter but when we didn't feel anything we pulled all of the bedding off and discovered the disgusting mattress. It had a lump from the broken spring and a giant stain. There was a musty smell in the apartment . The shower pressure is very hard. The shower head needs to be replaced. The furniture in the bedroom is not in good condition. The nightstand is very wobbly. There are limited outlets in the bedroom. The ac is very loud and the sound last all day and night. I contact the property manager and host and was told they were going to send someone but they never did. I was sent an email to give a positive review and receive discount on our next stay but I will be given nothing for a negative one. I have photos to backup my claims
Jennifer
Se alojó 2 noches en marzo de 2024
