Casa familiar en la carretera 6 y camino de arcilla

Yvonne, we can see that you are upset because we made an insurance claim because you clogged the kitchen sink. You stayed with us for 7 nights. When you sent us a mesaage frantically in the morning of your check-in that you needed to check-in, we went out of our way to accommodate you, at no extra cost to you. On the second day you sent a message that you could not find the iron and we tried to direct you to where it was stored but you were impatient to check. You also complained that the bath soap was not enough. We immediately sent the house manager to go show you where the iron was and gave you additional soaps. On the 3rd day you sent a message that you do not know how to regulate the automatic Nest thermostat and we referred you to the welcome guide sent to you before you checked in where this was described. Those were the only complaints you raised in your 7 days with us. When you checked out, we found out that the house was in a mess (which we ignored) and the kitchen sink was over flown with water, we immediately sent you pictures of the sink and that we require you to pay for the plumbing work. And for 4 days you did not acknowledge nor reply the messages and we filed an insurance claim for the repair. You have since the claim sent numerous messages complaining about the claim and NOT in any of these messages did you mentioned your NEW complaints now stated here. Creating a problem that does not exist to get back at us is definitely not a matured way in a business transaction. We have been operating for over 8 years with over 500 satisfied bookings across multiple platforms. We cherish our customers and will always do our best to make our houses a "home away from home" for them. We are not perfect but we are definitely a responsive and responsible host.

You wrote this after I reported you to vrbo and made a claim for your damages after leaving the house trashed! You booked for 3 guests yet you housed over 8 guests. We said no party, yet you conducted party all day and night for the 2 nights booking, even my very understanding neighbours had to complain. These are what you called too many rules? Thank God you acknowledged the house is nice but do you know what it takes to keep a house nice?

Thanks for staying. The listing did say master bedroom not available when describing the bedrooms. Also, you could have communicated your observation on the plumbing issue and we would have sent a plumber. A house can have an issue during a stay. In fact you did not respond to ALL communications sent to you before and throughout your stay.