Disfruta de la belleza de las Montañas Humeantes en el registro "La cima del mundo"

Thank you for your review. We are so glad to hear you had a wonderful time at the cabin. We would love to have you back!

Thank you for your review. We are so happy to hear you enjoyed your stay at the cabin. We would love to have you stay with us again sometime.

Thank you for your review. We are so happy to hear you enjoyed your stay at the cabin. We would love to have you stay with us again sometime.

Thank you for your review. We are so glad to hear you enjoyed the cabin. We would be happy to have you stay with us again!

Thank you for your review. We are so happy to hear you enjoyed your stay at the cabin. We would love to have you stay with us again sometime.

Thank you for your review. We are so happy to hear you enjoyed your stay at the cabin. We would have been more than happy to take care of any issues during your stay, that is why we ask to report any issues to us, so we can make your Smokey Mountain vacation a perfect one. We would love to have you stay with us again sometime.

Thank you for your review. We are so glad to hear you had a wonderful time at the cabin. We would love to have you back! Being in the mountains, cobwebs can appear overnight. However, we would have been more than happy to send housekeeping out again! We would have also been more than happy to bring out additional utensils, if you needed them.

Thank you for your review. We are so glad to hear you had a wonderful time at the cabin. We would love to have you back!

Thank you for your review. We are glad that you enjoyed the location of the cabin. We welcome feedback so we know where to make improvements. We would love to have you stay with us again sometime.

I am sorry you didn't have a perfect stay at Top of the World, we do strive to make every guest experience a memorable one. We did go back and look at the camera's that are outside the cabin(the parking lot cameras) and it does look like housekeeping pulled up at 2:50, and departed right at 4pm. We also checked the tracker on housekeeping's vehicle and it shows the same thing. We also see that you pulled up at 2:40 and were there when housekeeping arrived. We do state that check in is at 4pm, and the cabin was ready at 4pm. Maybe your time was on a different time zone. However, housekeeping was on the property for an hour and 10 minutes. The couch and love seat are less then 2 years old, I will definitely let the homeowner know about your suggestions. We welcome all feedback good or bad, because we want to know where to make improvements, so thank you!

Thank you for your review. We will request the cabin owner checks for updates they can do at the cabin. Wifi can be touchy in the mountains due to most of the cabins are on satellite wifi or mifi boxes and they loose signal at times especially if there are high winds or storms. We would be happy to have you stay with us again sometime.

Our after hours emergency line received your call at 11:20 pm stating you had no heat. They spent the next hour calling every heating and air company in town to try to get someone to come out. After an hour of being unsuccessful, they called you back and they suggested you get a hotel room and you would be refunded for the night. Our hands were tied at this point. If no one is answering our call, then we have no one to send out. We did not have another cabin to move you to otherwise we would have. The most we could do was refund you for the night and as suggested you get a hotel room so you could stay warm. The cabin was 2 miles from the Pigeon Forge parkway that houses over 50 hotels as well as 4 miles from Gatlinburg. The next day, our office received a call from you stating you had stayed overnight in the cabin. We would NEVER suggest a guest stay in a cabin with no heat especially with a child. Therefore, we did not feel comfortable allowing that the following day either when the heating and air tech came out and said the unit had a part burned up and it would need to be ordered. So, we once again requested you get a hotel room with a refund. We let you know what he had reported and you asked to stay the night again in the cabin with a refund. We could not allow you to stay in the cabin with no heat. You have a child and that would not be morally or ethically appropriate and just wrong for us to suggest or allow such a thing. Therefore we did not and told you we could not allow that. This situation was completely out of our control. There was nothing more we could have done to rectify the situation. We apologized numerous times. We are in no way all about the money, otherwise we would not have refunded you. We feel we did everything we could to fix the situation and stand by our decision in refunding you and suggesting a hotel room.

We are so glad you had a wonderful time at the cabin. We would love to have you stay with us again.

Thank you for your review. We are so glad to hear you had a wonderful time at the cabin. We would love to have you back!

We are so happy you had a wonderful time at the cabin. We would love to have you stay with us again.

Thank you for your review. We are so glad to hear you had a wonderful time