Boulder Bay Willow Lodge con 2 jacuzzis y estacionamiento para 6 autos

This was an unfortunate occurrence that was not responded to properly. Our guest initially only requested a hose and was quickly given the info on how to locate it by check in agent. We didn’t know until next day that the guest couldn’t find it and that it was a significant problem. We have now added to the check in agent responsibilities to check decks and hosing them off if required. Also we added check of deck and cleaning done by the hot tub cleaning service. This hot tub cleaning is done after each guest.

Appreciate Denise bringing these issues to our attention when she discovered them. We immediately contacted the water heater repair company and he was out the next morning and fixed plumbing problems with the water dribbling out, cycling hot to cold, and the shower head. That was fast service enabling our guests to have 2 days with these problems fixed. We authorized double time to expedite the repairs. The game room does have a nice fireplace, cabinet style electric heater so I am not sure why they didn't use it also why no mention was made of the rapid repair work and a substantial refund voluntarily provided. We take pride in having a first class place and are disappointed that these problems were not discovered before our guests. We had our service people do a full review of the house and do a better inspection for problems.

We have two kitchens and we supply them with a full roil of paper towels in each kitchen. In addition we have a roll in each of the bottom floor bathrooms. If you run out or need more our check in person lives 5 doors away so she would have been happy to bring more if she have been contacted. On the kitchen sink we had trouble with the flow being low on it and the plumber has fixed it. If they had called and wanted it serviced we could have had it done while they were there. The flow was low but use-able. We have two kitchens where most if not all places have one kitchen.