Ocean View Beach Beauty - Tairua Holiday Home

Thank you so much for taking the time to leave us a positive review! We're thrilled to hear that you enjoyed your stay with us and we hope to have the pleasure of hosting you again in the future. Thanks again for choosing to stay with us

Thank you for sharing your feedback. It is lovely to hear the home was clean and well-stocked for your stay and that your family enjoyed the spa. We are glad your dog was able to join you, and appreciate you noting that the outdoor area is not fenced. We would be pleased to welcome you back again. Reputation and Resolutions Coordinators.

Thank you for your feedback. We understand how frustrating it must have been to think the stove was not working especially when it appeared this way in the photos. Our local manager has since checked the appliance and confirmed it is in working order. We appreciate you bringing this to our attention and hope the rest of your stay went well. Reputation and Resolutions Coordinators.

Hi there, Thank you for taking the time to share such detailed feedback. We’re really sorry to hear that your experience didn’t meet expectations and we understand how disappointing this would have been. We appreciate you letting us know about the bedding and cleanliness concerns. We did receive the one photo you sent through, and while it would have been helpful to have more so we could fully investigate each point, we absolutely apologise if the home didn’t feel properly prepared for your stay. A deep clean had been completed just before your arrival, so we’re following up with the property manager to understand what may have gone wrong and to ensure this doesn’t happen again. Thank you also for highlighting the spa water level and the door locks. We’ll be checking both to make sure everything is in proper working order. Regarding the bedroom layout, we’ve now updated the listing to make it clearer that Bedroom 5 is best suited for children, so future guests know exactly what to expect. We’re glad to hear you enjoyed the excellent location, and we truly appreciate your honesty. Your feedback helps us improve, and we hope we’ll have the chance to provide a much better experience in the future. Best, Bachcare Reputation and Resolutions Team

We’re really glad you enjoyed your stay. Thank you for choosing Bachcare, and we’d love to welcome you back again.