Entire Villa at North Dandenong

Hi All, Please be cautious with this particular guest. Based on our experience, we strongly advise against renting your property to them. The guest books using a credit card and then raises a dispute after the stay, claiming that there were issues with the property, effectively attempting to secure a free stay. She will use the terms Safety, Cleanliness and other words to lure the host into a conversation to document the same to raise a dispute. During the stay, they consumed a fair amount of electricity, water, and gas, but later disputed the full amount of the booking. I raised this matter with their Company's Accounts Payable team, but unfortunately did not receive any response. This has resulted in a significant financial loss, and we believe the guest is exploiting the dispute process to avoid payment. Please be Safe and hope one day the same experience will happen to her and their company.