Brand new, cozy first-floor room for staying

We’re glad you enjoyed the new building, convenient location, public transportation, and airport pickup service. Regarding the towels, towels were provided, and we promptly provided an additional towel when requested. We always encourage guests to let us know if they need anything so we have the opportunity to assist. The furnishings and seating are also shown in the listing photos for guests to review before booking. We will continue to provide a clean and comfortable accommodation for our guests.

We’re very disappointed by this review, as it is misleading and does not reflect the circumstances of the stay. The original unit you booked was undergoing repairs for safety and comfort, and this was communicated to you in advance. You agreed to the alternative accommodation before your arrival. We provided you with a much larger private suite on the same property at no additional cost. This suite is normally rented at a higher price, but we provided it to you at no extra charge to ensure your stay was not interrupted. Regarding the kitchen, the listing details and amenities are available for guests to review before booking. Toaster is not included in our listed amenities. A pan was already provided, and if you could not locate it, you were welcome to contact us and we would have been happy to help. The protective film in the kitchen was placed for cleanliness and protection and did not prevent you from using the kitchen. We will continue to provide a clean and comfortable stay and make reasonable efforts to accommodate our guests.

Thank you for acknowledging that the property was clean and in a good location. We would like to clarify a few points for future guests. The listing clearly identifies which areas are private and which areas are shared. The listing also includes photos and details of the accommodation so guests can review the setup before booking. Towels and pillows are provided, and additional items can be requested during the stay. If anything was unclear or difficult to locate, we would have been happy to assist. The window shades are also not paper. They are the window coverings provided for the room, and the setup is shown in the listing photos. Regarding Wi-Fi, connection information is provided inside the unit, and we are available to assist if guests experience any connection issues. We take guest concerns seriously and always encourage guests to contact us during their stay so we have an opportunity to address them. We will continue to provide a clean and comfortable accommodation.

We’re very disappointed by this review, as it is misleading and does not reflect the reality of our property. The original unit you booked was indeed undergoing washroom repairs for your safety and comfort, which we communicated upfront. To ensure your stay was not interrupted, we offered you another private suite for your use (2 bedrooms, 1 bathroom, a living room and kitchen) on the same property at no extra cost. The alternative unit you stayed in was much larger and we normally rent that at a higher price, but we let you stay there at no extra cost. You booked 10 days with us, so we had to cancel other guests to accommodate you, but you decided to leave early due to the changes in your trip, You made up an excuse for leaving early, but we still provided you a refund, even though it was well past our refund policy. However, you are still not satisfied, and leave such negative review. What you have booked for the original unit was provided above and beyond in the alternative unit. The unit you stayed in was fully furnished with a queen-size bed, pillows, towels, hangers, and kitchen essentials. Many guests find it comfortable and well-equipped. The kitchen area that was wrapped was only the small section above the stovetop, to maintain hygiene and cleanliness, not as a restriction. All cabinets can be opened freely, and two-thirds of the kitchen area was not wrapped at all, about 20 more cabinets than the one you took photos of. Additionally, all necessary cookware, utensils, and dining items were provided. As for the towels, the one you photographed was part of the flower pattern, not worn out. Besides, there were 4 more new towels for you to use. You were the only one staying in our large 2 bedroom unit, and I have provided five new towels for you, which is more than adequate for one guest. Yet you kept requesting more until we ran out. There were both large and small towels, all bought in standard sizes. Of course, a small towel is not meant to cover your body, that is what the large towels are for. Our listing is transparent: it clearly states that the advertised unit is a private suite with access to common spaces. Guests before you and after you had no issue understanding this. We maintain a very high standard of cleanliness (as you yourself acknowledged), and we are always responsive to guest requests. We tried our best to provide exceptional service and experience for you: we provided what you paid for, went above and beyond that, granted you a refund outside our policy, and responded to your requests promptly. We really tried our best to give you the best possible experience. You told me, before your stay, that your trip had already been unpleasant, but I never expected that you would take it out on us and make up lies and twist facts. No matter what, we will always and continue to provide exceptional service for all of our guests.