Comentario verificado
2/10 Horrible
Tamsyn M.
21 de sept de 2026
Aspectos positivos: Precisión del anuncio
Aspectos negativos: Limpieza, llegada y comunicación
At check in, was given the remote for the carpark which was broken and they knew about it. Told to go find parking somewhere and pay for it & it would be reimbursed. It took 2wks of constant follow up to get that 185 paid! Had to carry/wheel our luggage around the block to the entrance of the hotel in the rain. Chased up the remote for 4 days (we were only booked for 6 nights) to then be told we could pick one up. The washing machine was filthy, had to clean it before I could use it, the vacuum was jam packed with dirt and hadn’t been emptied, there was no dishwashing liquid left for us to use & all the kitchen cutlery/plates were greasy. We were told we’d be compensated for the inconvenience which we responded back to saying we didn’t think it was reasonable and requested more. They declined our request, I continually followed up with Airkeeper to be told it’s been paid at their end and to follow up with my bank which I did - they lied, there was nothing pending. I have finally got the payment - 6wks since we stayed there. I highly recommend you don’t book this accommodation or deal with anyone using Airkeeper - TERRIBLE SERVICE!!!
Se alojó 6 noches en julio de 2026