Limited to 1,500 characters, so this is only a summary of the main issues we experienced.Three days before arrival, A company named Casago sent an email requesting a selfie, driver's license, and credit card photo. The email went to my junk folder, and because there was no notice through VRBO that another company would contact me, I did not discover it until two days before arrival. The listing identified the host as Jeeves, not Casago. Having never heard of Casago, I questioned whether the email was legitimate. Messages through the VRBO app went unanswered. After contacting VRBO support, they advised the request appeared legitimate but could not reach Jeeves.The verification website would not load and took nearly two hours to work. I spent hours on the phone with VRBO support. We were repeatedly told the host would contact us, but no one did.We did not receive access information until less than two hours before check-in.Upon arrival, the access information did not work. The gate code failed, and we were given four different house codes before one finally worked. Because the access information was wrong, we worried each time we left the property if we would get back in.Other issues included loose pool screens, a dirty pool deck, and only one washcloth per bathroom.The biggest problem was poor communication, incorrect information, and issues that should have been resolved before arrival. I will not book with hosts Jeeves, Casago, or Vacasa again.