Cross the Street to the Beach & Ocean Views

Thank you so much for your kind review! We’re glad you enjoyed the spacious home, convenient location, lovely neighborhood, and outdoor deck. We hope you had a wonderful time at the beach and would be happy to welcome you back anytime!

Thank you for your review! We’re glad you had an overall good stay and appreciate you choosing our place. We hope to welcome you back again!

Thank you for your feedback! We’re so glad you enjoyed the accommodations, cleanliness, and comfortable beds. We apologize for not having enough toilet paper available at the start of your stay and appreciate you bringing this to our attention. We’ve taken your feedback on board and will make sure to provide more supplies for future guests. We’d be happy to welcome you back!

Thank you for your feedback. We’re sorry that your stay did not fully meet your expectations. We would like to clarify that the property consists of two separate living spaces with separate entrances. Our parents live in the downstairs suite, and this information is included in the listing description. We sincerely apologize that the connecting door was accidentally left unlocked after cleaning; this was an oversight and was corrected immediately. We also acknowledged that one listing photo was outdated and promptly arranged the missing twin bed. Regarding the odor, we determined that it was coming from a recently purchased sofa and arranged professional cleaning. As you were our first guests, we were also completing a few final preparations, including replacing a TV that was accidentally damaged that morning and providing a new cookware set. We appreciated you bringing these concerns to our attention and responded promptly during your stay. Your feedback has helped us make improvements to the property and listing for future guests. We’re sorry we were unable to reach a resolution that met your expectations, and we wish you and your family all the best.

I’d avoid saying “rude attitude” directly in a public review response. Describe what happened instead—it sounds more professional and credible: Thank you for your feedback. We’re sorry that your experience did not meet your expectations, but we would like to clarify a few points. The Wi-Fi information had worked without issue for previous guests, and we had not received any prior complaints. When you experienced difficulty connecting, we responded and assisted. Regarding the additional bed, we explained the situation and delivered extra bedding to accommodate your group as soon as you requested. Regarding the toilet paper, you contacted us at approximately 9:00 p.m. requesting additional rolls immediately, while approximately 1.5 rolls were still available. We explained that we had already made three deliveries to the property that evening and offered to bring additional supplies early the following morning. Unfortunately, the conversation became increasingly demanding when an immediate late-evening delivery was requested. Additional toilet paper was later located in the cabinets at the property. We made every effort to respond to your concerns and accommodate your requests during your two-night stay.