Pooling Around - Pet-friendly with swim spa

It's wonderful to hear that your stay was such a hit, especially with your golden retriever in tow! Thanks for pointing out the great features and our responsive communication—it really helps us keep everything top-notch for our guests. We're so glad you loved the cabin and hope to see you back soon!

Chris, we appreciate you sharing your feedback with us! We're delighted to hear that you found our Poolin' Around cabin nice and pretty clean. Your comfort is our priority, and we apologize for any inconvenience caused by the bugs in the hot tub room. We'll definitely address this issue and take steps to ensure a more enjoyable stay for you in the future.

We're so glad you enjoyed the cozy cabin, festive decorations, and great location! It’s wonderful to hear the Christmas tree added a special touch to your holiday stay. We appreciate your recommendation and hope to welcome you back soon!

Jennifer, we appreciate your review of Pooling Around and are happy your stay was pleasant overall. We would love to host you again in the future!

We’re truly sorry to hear about your stay and how frustrating it must have been to deal with both a broken coffee maker and a leaking roof. This is absolutely not the kind of experience we want our guests to have. Having to reach out twice to get help is understandably inconvenient, and we regret that we didn’t resolve things more quickly for you. We deeply apologize for the discomfort and stress these issues caused during your visit. Our team is already addressing the maintenance concerns to ensure they don’t happen again. We know that when you book a stay, you expect things to work properly and comfortably, and it’s disappointing that we fell short. We’re genuinely grateful you took the time to share this feedback so we can improve. We truly regret that this was your experience with us, and we hope to show you a much smoother and more enjoyable stay in the future.

Kristy, thank you for bringing this issue to our attention. We deeply regret the inconvenience and disappointment caused during your stay, especially for such a special occasion as your son's birthday. It's clear that our service fell short of the high standards we aim to maintain, and for that, we are truly sorry. The hot tub is a key feature of the cabin experience, and we understand how its malfunction impacted your stay. Please know that we are addressing the communication and maintenance issues you've highlighted to ensure this does not happen again, and do apologize for your poor experience. We value your feedback as it helps us improve, and we hope to have the opportunity to provide a better experience in the future.

Matthew, we love to hear your stay was amazing, and you enjoyed the wonderful amenities your cabin offers! We truly appreciate your honest feedback and will share your concerns with the appropriate departments. We would love to serve you again in the future on your next Smoky Mountain getaway!

Thank you for your review, Ulises! We're glad to hear your vacation was everything you needed, and you enjoyed your stay overall. We hope to serve you again in the future!

Ashley, we're so glad you had a great time at your adorable home away from home, enjoying the great location and all this property has to offer. We hate the hot tub jets were not working correctly, but we're glad this did not affect your stay overall. Thank you so much for your review, and we look forward to hosting you again in the future!

Thank you for the wonderful rating! Your support truly means a lot to us. We're so happy you enjoyed your stay and hope to welcome you back soon!