El Condominio Lazy Moose

First, we responded to Chris within TWO minutes (at 1050pm mind you) and had the solution to his problem since we have a lock-pad with a spare key for these types of situations. He instead chose to call VRBO and did not receive our timely responses until AFTER he decided to break a window on our property to let himself back in… almost 45 minutes after we had responded to him. He also did not communicate with us further before deciding to break the window. He did not pay anything for repairs and now after 2.5 weeks it is STILL not repaired due to materials shortage for this size window. Other than cleaning up the glass, he offered no help or financial assistance for the $400 glass repair and we received nothing from VRBO. Plus it is a security issue that has inconvenienced all of our other subsequent guests since he broke the window and we have plastic taped over the ground level window currently. He has not even had the humility to apologize for any of this or own any responsibility and has blamed us and VRBO for this “mishap.” He has even acted like we should be grateful that he chose to break this particular window and not other more expensive ones when the entire situation would have been avoided if he could have given us even 2 minutes to respond before calling VRBO and missing our messages. He is completely unwelcome in our property again. Consider this experience before choosing to rent your place to him.

Danny- Thank you for your response! I’m so sorry about the lock - the abnormally high temperatures seems to have affected the door and we are working on fixing it. However, when I offered to give you access to a physical key you told me everything was fine. If I had known you were still having issues, I would have handled that immediately! Thanks again for staying and we’d love to have you again! Angela

Karen - I’m so sorry. I didn’t know you were having this issue. I had messaged you via VRBO and told you to let me know if you needed anything. You replied so I figured you understood how to get ahold of me if there were any problems. We have a backup key and I could have given you access.