A Ridge above the Rest! New Remodel and High End Upgrades

Thanks for staying with us during Octoberfest this year! I know you had a tough time checking in and we worked with you immediately to remedy the issue. You weren't able to follow the directions on your end to receive them and it led to the mix up. But I was able to figure it out and get you in within a few minutes. You didn't get the check out info because you didn't update your info in the app as requested. But you left the place in OK shape and we appreciate that. Please use an unencrypted email for your VRBO account and you'll have no issues like our other guests who find the check in process excellent.

Thanks come back to a StayLTD property soon

Bill, I wish you would have reached out and let us know of any issues while you were there. Always a bummer to hear about a smoke alarm chirping in a review. We've replaced all the batteries in all the smokes in the home to make sure it isn't an issue. While it was hot while you were in town, cracking the windows at night and pulling the shades during the day keeps the house cool. There's no AC anywhere in Breck, so that's the solution for us locals at high elevation. We provided a fan in every room to help keep things cool. Thanks for the stay, reach out to us next time and we can help explain how things work beyond what info we also provide in the condo.

Hey there, sorry you weren't able to check in. I did respond later the day of check in but you didn't recieve it. Cell service in Breck can be tough on super busy holiday weekends. I ask all guests to double check their email and make sure they've added us to their safe list to get the check in info, pics, codes etc. As you can see in other reviews most people found this super simple and a quick check of your spam folder would have avoided all your confusion. I can see you opened a few emails we sent when you booked but didn't follow instructions or reach out prior to a busy weekend where I told you a week in advance I'd be out of town and to follow up before I left. Next time please be a bit more proactive for your stay. We do all we can to send lots of info and available as much as possible. However you do have to do little bit of the basics for your reservation and stay. Thanks.