Harvey’s Lake —Million dollar views

Thank you for being such a great guest can’t wait for you to come back!!

Jeff is partially correct it was not snowing in his area 4 hours before he called me yelling that the driveway was not cleared. I explained that we were north of him and were still in a snow storm in northeast PA. He advised someone drove by the property and called to tell him it wasn't cleared. I assured him that I have someone contracted to remove snow and that he should have a safe drive. He then called me when he arrived yelling that they were clearing the snow now and why was it not cleared hours prior. He advised that they were only clearing the snow at this time. I apologized and advised that I did let him check in EARLY and we were in the middle of a snow storm. He became louder yelling that these conditions were not fit for his elderly parents. Again I advised I do not have control of the weather and in PA you have up to 48 hours for snow removal and if my snow removal company who was there plowing as he was yelling did not do a good enough job I would personally drive up after my son's Christmas concert. This guest was unhappy prior to arrival and at arrival. I do not recommend renting to him as I tried to be as accomodating as possible and his behavior was unprofessional.

All of her concerns have been addressed, as detailed in the attached documentation. I personally visited the property to clean and resolve the issues she raised. While I was unclogging the sink, her husband entered the bathroom and confronted me in a manner I found concerning. At the end of the interaction, he stated that nothing I did would make them happy. In response to the concerns, I purchased new sponges and a cutting board. The carpets were shampooed while she was present, and I also cleaned the grill and removed the outdoor ashtray. Additionally, none of the house rules were followed during their stay. The trash was not taken to the curb, the dishwasher was left full, and the laundry had to be removed & addressed as part of the cleanup.