We had to communicate several times as we encountered problems. Our standards were reasonable; our basic expectation was a clean place to stay.
PROS: *Good floor plan for a large group
*Neighborhood guard shack staff was super friendly
CONS:
*The house is DIRTY!! Carpets are worn and stained, gum was tuck under kitchen counter bar, kitchen countertop so sticky paper stuck to it, hair and stains on sheets, stained comforters, high touch surfaces like light switches are dingy, etc.
*Sheets were missing from some beds, and dirty sheets were wadded up in the closet where bedding was missing
*Noise: Nearby neighboring properties had large groups of people using outdoor theater systems, watching movies loudly well past midnight.
*The smell of Marijuana was inescapable outside in the pool and on the deck, and the smell drifted in to the house. The kids talked a lot about the smell of "skunk and garbage"!
*Many amenities were broken/unusable: i.e. pool table was in disrepair and only 1 broken pool cue was provided, games were missing so many pieces they were not usable, etc.
*Sprinkler system broken and there were areas outside that were flooded from broken sprinkler heads, it "rained" in the pool area, and you couldn't park on the driveway without water spraying in to the car when you opened the door/s.
*Garbage cart outside was almost full (from previous guests) when we arrived. When we added trash from our 12 people staying, it was overflowing. Management said we just have to deal with it until it's picked up (which must have been after we left)
*Location: there is really nothing nearby. The closest grocery store is about 15 minutes by car, and all big the Disney/Sea World/ Universal attractions are about 40 minutes by car without traffic or almost an hour with traffic. We thought we would trade off space and cost for the location, but it was really much farther out than we expected.
We had read earlier reviews where the owner suggested the guests alert him to the problems so he could remedy them. So we brought these up with the owner and management company. They sent someone late the next day to clean, but we already had to launder sheets ourselves and scrub the kitchen. When we kept finding and reporting problems after the 2nd night, the owner threatened to blame us for the issues!!! If it would have been clean to begin with we wouldn't have had to keep reporting problems!!
We would not stay here again.