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Luxury 9BD/5BA Home with Pool/Spa 181

Galería de imágenes de Luxury 9BD/5BA Home with Pool/Spa 181

Un área de piscina en un resort con varias piscinas, palmeras y sillas de descanso.
Un espacio al aire libre cubierto con piscina, mobiliario y un bar central.
Un vestíbulo amplio con techos altos, vigas de madera y una zona de estar central con sillones de mimbre y una mesa de centro.
Vista aérea de un complejo turístico con varias piscinas, una zona de estacionamiento y edificios residenciales.
Una cocina moderna con una isla central, taburetes de bar, electrodomésticos de acero inoxidable e iluminación colgante.

Comentarios

8,4 de 10
Muy bueno

Aspectos destacados

  • Despreocúpate de todo
    Relájate en la increíble piscina, ideal para desconectar.
  • Juegos
    Poco común: disfruta de una gran variedad de juegos disponibles en las instalaciones.
9 habitaciones5 baños23 huéspedes

Servicios populares

  • Piscina privada
  • Bañera de hidromasaje en las instalaciones
  • Aparcamiento en las instalaciones disponible
  • Se admiten mascotas
  • Cocina
  • Lavadora

Echa un vistazo a la zona

Ver en el mapa
Reunion, FL
  • Place, Club de golf ChampionsGate
    ‪A 5 min en coche‬
  • Place, Club de golf Highland Reserve
    ‪A 7 min en coche‬
  • Place, Parque de servicios Northeast Regional Park
    ‪A 7 min en coche‬
  • Airport, Orlando, Florida (MCO-Orlando Intl.)
    ‪A 40 min en coche‬

Habitaciones y camas

9 habitaciones (capacidad para 23 personas)

Habitación 1

1 cama de matrimonio

Habitación 2

1 cama de matrimonio

Habitación 3

1 cama doble

Habitación 4

1 cama doble

Habitación 5

1 cama doble

Habitación 6

2 camas dobles

Habitación 7

1 cama doble

Habitación 8

2 camas individuales

Habitación 9

1 cama doble y 1 litera individual

5 baños

Baño 1

Baño 2

Baño 3

Baño 4

Baño 5

Otros espacios

Cocina
Comedor

Acerca de este alojamiento

Luxury 9BD/5BA Home with Pool/Spa 181

Step into comfort in our stunning 9-bedroom, 5-bathroom home in Champions Gate.

All our bedrooms are equipped with TVs. Upstairs, there is a bedroom with a full bed, along with a Jack and Jill bathroom connecting two additional bedrooms (one with a full bed and another with two twin beds). For added fun, there are two themed bedrooms featuring full/twin bunk beds (one with two sets and another with one set). Lastly, another Jack and Jill bathroom connects a queen bedroom and a full bedroom, offering both comfort and privacy for guests.

Take a dip in the private pool and spa or lounge on one of many chairs soaking up the Florida sun. Socialize or read in the lanai area, complete with a seating area and large dining table.

Please note that pool heating is available as an optional add-on for $70 per five days. Grill use is also available for an additional $29.95.

It’s important to note that while we strive to provide our guests with a comfortable and enjoyable stay, we only provide a starter pack that includes three garbage bags, one roll of toilet paper per bathroom, paper towels, dish soap, and hotel-size shampoo, conditioner, and soap. We do not provide additional quantities of these items. Please note that detergent, liquid laundry soap, salt, and pepper are not provided.

This condo is pet-friendly. If you plan to bring your beloved pet, please don’t hesitate to reach out to learn more about the pet policy for this unit.

Additionally, we’ve been welcoming fantastic guests in this unit, and we look forward to hosting you as well. Please note that reservations must be made by someone who is at least 21 years old.

The reservation includes access to both the Oasis and the Retreat Club amenities. Take a dip in the lazy river, work out at the gym, or challenge your family and friends to a game in the arcade and more.

If you need additional information on rules and regulations at CHAMPIONS GATE such as parking, vehicle sizes or areas in development, do not hesitate to contact us.

The IHM Team :)

Añade las fechas para ver los precios

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  • Cocina
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8.4 sobre 10, Muy bueno, (42 comentarios)
Luxury 9BR Pet-Friendly w/ Pool & Spa – Near Disney - 185

Normas del alojamiento

Hora de comienzo del registro de entrada: 16:00
Edad mínima para alquilar: 21
Hora límite del registro de salida: 10:00
default

Menores

Se admiten niños a partir de cualquier edad
default

Eventos

No se permiten eventos
default

Mascotas

Se admiten mascotas
default

Fumadores

No se permite fumar

Información importante

Otros detalles

Número de alojamiento: 9474756
Si cancelas tu reserva, se aplicará la política de cancelación de tu propietario/a. De acuerdo con la normativa de la UE sobre los derechos del consumidor, los servicios de reserva de alojamiento no están sujetos al derecho de desistimiento.
Este alojamiento está gestionado por un propietario profesional. La prestación de servicios de alojamiento está vinculada a una actividad comercial, un negocio o una profesión.
Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
Está terminantemente prohibido celebrar fiestas u otros eventos en grupo en las instalaciones.
El propietario no ha indicado si el alojamiento cuenta con un detector de monóxido de carbono, puede que te interese llevar uno portátil para el viaje.
El propietario no ha indicado si el alojamiento cuenta con un detector de humo.

Información sobre la zona

Davenport

Esta casa de vacaciones se encuentra en Four Corners, cerca de parques temáticos. Complejo de entretenimiento Old Town y Centro comercial Disney Springs™ son lugares imprescindibles para los amantes de las tiendas; añádelos a tu itinerario junto a otros atractivos turísticos como Parque temático Disney's Animal Kingdom® y Disney's Hollywood Studios®. Epcot® y Walt Disney World® Resort también son opciones muy interesantes. Te encantará explorar la zona y vivir aventuras en el agua con tu opción favorita (¿qué tal natación?). También puedes animarte a probar actividades como las visitas a bodegas.
Ver más casas de vacaciones en OrlandoSe abre en una ventana nueva
Mapa
Reunion, FL

Qué hay en los alrededores

  • Club de golf ChampionsGate - A 5 min en coche - 3.7 km
  • Club de golf Highland Reserve - A 7 min en coche - 5.1 km
  • Parque de servicios Northeast Regional Park - A 7 min en coche - 7.5 km
  • Posner Village - A 8 min en coche - 9.5 km
  • Campo de golf Reunion Resort Golf Course - A 11 min en coche - 11.1 km

Cómo moverse por la zona

  • Estación de tren Kissimmee: 31 min en coche
  • Kissimmee, FL (ISM-Kissimmee Gateway): a 42 min en coche

Restaurantes

  • ‪McDonald's - ‬A 7 min en coche
  • ‪Twistee Treat Berry Town - ‬A 8 min en coche
  • ‪7-Eleven - ‬A 11 min en coche
  • ‪Chick-Fil-A - ‬A 6 min en coche
  • ‪McDonald's - ‬A 8 min en coche

Preguntas frecuentes

¿En Luxury 9BD/5BA Home with Pool/Spa 181 hay piscina?

Sí, este alojamiento cuenta con una piscina. Encontrarás piscinas climatizadas o de otros tipos.

¿Cuánto cuesta alojarse en Luxury 9BD/5BA Home with Pool/Spa 181?

A fecha de 24 de sept de 2026, los precios encontrados para una estancia de una noche y dos adultos en Luxury 9BD/5BA Home with Pool/Spa 181 el 28 de sept de 2026 son de al menos 736 €, tasas e impuestos incluidos. El precio se basa en la tarifa por noche más barata encontrada en las últimas 24 horas para los próximos 30 días. Los precios están sujetos a cambios. Selecciona tus fechas para ver precios más precisos.

¿En Luxury 9BD/5BA Home with Pool/Spa 181 se aceptan mascotas?

Sí, las mascotas pueden hospedarse en este alojamiento.

¿Cuál es el precio del aparcamiento en Luxury 9BD/5BA Home with Pool/Spa 181?

El alojamiento cuenta con estacionamiento propio.

¿A qué hora se realiza la entrada en Luxury 9BD/5BA Home with Pool/Spa 181?

Hora de inicio del registro de entrada: 16:00.

¿A qué hora se realiza la salida en Luxury 9BD/5BA Home with Pool/Spa 181?

La salida se realiza a las 10:00.

¿Dónde se encuentra Luxury 9BD/5BA Home with Pool/Spa 181?

Esta casa de vacaciones de Four Corners se encuentra a 3,4 km de Club de golf ChampionsGate y a menos de 10 kilómetros de Club de golf Highland Reserve y Four Corners FC. Posner Village y USA Water Ski & Wake Sports Foundation Hall of Fame Museum también están a menos de 10 kilómetros.

Comentarios

8,4

Muy bueno

Los comentarios se muestran en orden cronológico, están sujetos a un proceso de moderación y se han verificado a menos que se indique lo contrario.
Leer másSe abre en una ventana nueva
15 comentarios de un total de 30 con una puntuación de 10 - Excelente
9 comentarios de un total de 30 con una puntuación de 8 - Bueno
3 comentarios de un total de 30 con una puntuación de 6 - Normal
3 comentarios de un total de 30 con una puntuación de 4 - Mediocre
0 comentarios de un total de 30 con una puntuación de 2 - Horrible

8,4/10

Limpieza

9,2/10

Llegada

9,0/10

Comunicación

8,8/10

Ubicación

9,2/10

Precisión del anuncio

Comentarios

Comentario verificado

10/10 Excelente

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Excelent place to stay in Family
Se alojó 3 noches en agosto de 2026
Respuesta de VrboOwner el 20 de ago de 2026
Thank you so much for your kind review! We’re delighted to hear that you enjoyed your stay and found our home to be a great place for a family getaway. It was a pleasure hosting you, and we hope to welcome you back again soon!- The IHM Team
Comentario verificado

8/10 Bueno

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
This stay was great. The house was huge and it accommodated all of us. The only this is the cleanliness. We did tell them and they were very responsive to fix any issues we had. The pool was big and deep which we loved! The kitchen was huge but there were not a ton of pots and pans. Luckily we brought extras.
Se alojó 4 noches en julio de 2026
Respuesta de VrboOwner el 26 de jul de 2026
Thank you for your review! We're glad to hear you and your group enjoyed your stay and that the home was a great fit for everyone. We're also pleased that the reported concerns were addressed promptly. We appreciate your feedback, as it helps us continue improving, and we hope to have the opportunity to host you again in the future. -The IHM Team
Comentario verificado

8/10 Bueno

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Nice place, plenty of room.
Se alojó 2 noches en febrero de 2026
Respuesta de VrboOwner el 5 de mar de 2026
Thank you for your review! We’re glad to hear you enjoyed the place and that there was plenty of room. It was a pleasure hosting you, and we’d be happy to welcome you back anytime! -The IHM Team
Comentario verificado

10/10 Excelente

Aspectos positivos: Limpieza, llegada, comunicación y precisión del anuncio
It was great.
Se alojó 14 noches en octubre de 2025
Comentario verificado

8/10 Bueno

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Overall the stay was “Good”. The home just need a few cosmetic touches.
Se alojó 3 noches en julio de 2025
Respuesta de VrboOwner el 17 de jul de 2025
Thank you for your feedback! We're glad to hear your stay was good overall. We appreciate your note about the cosmetic touches and will look into making improvements. We hope to have the opportunity to host you again in the future.-EH
Comentario verificado

10/10 Excelente

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Great Location

This was a great property. The owner was very responsive and addressed all of our concerns.
Se alojó 6 noches en febrero de 2025
Respuesta de VrboOwner el 28 de feb de 2025
Thank you for your review! We're so glad to hear that you had a great experience and that the owner was able to address all of your concerns. We truly appreciate your feedback and hope to welcome you back in the future! -FB
Comentario verificado

10/10 Excelente

Aspectos positivos: Llegada, comunicación, ubicación y precisión del anuncio

Time with Family

Some time with family. House was great.
Se alojó 4 noches en abril de 2025
Respuesta de VrboOwner el 2 de may de 2025
Thank you for your feedback! It was a pleasure hosting you, and we'd love to welcome you back in the future! - Jr
Comentario verificado

10/10 Excelente

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Great time!

We had a great time with our friends. The property was very clean and had everything we needed. The pool was also great!!!
Se alojó 2 noches en abril de 2022
Respuesta de VrboOwner el 11 de ago de 2022
Thank you for your feedback. We're happy to hear you loved the property and it had everything you needed. Please keep us in mind for future visits. -EA
Comentario verificado

10/10 Excelente

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

The best vacation ever!

We enjoyed our stay! It was more than enough space that we could handle lol. The location was near everything. About 30 minutes maybe 45 minutes to all the major attractions depends on traffic. I would definitely book again!
Se alojó 7 noches en marzo de 2024
Respuesta de VrboOwner el 15 de mar de 2024
Thank you so much for expressing your appreciation in this review. We're thrilled that your stay with IHM Vacations brought you joy. We eagerly anticipate the opportunity to host you again soon!
Comentario verificado

10/10 Excelente

Aspectos positivos: Llegada, comunicación y precisión del anuncio

Nice

Great
Se alojó 14 noches en octubre de 2024
Respuesta de VrboOwner el 9 de nov de 2024
Thank you so much for expressing your appreciation in this review. We're thrilled that your stay with IHM Vacations brought you joy. We eagerly anticipate the opportunity to host you again soon!-EH
Comentario verificado

10/10 Excelente

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Great

Great
Se alojó 2 noches en octubre de 2021
Respuesta de VrboOwner el 24 de oct de 2021
Thank you, we are glad you enjoyed your stay.
Comentario verificado

6/10 Normal

Aspectos positivos: Limpieza, llegada y precisión del anuncio
Aspectos negativos: Comunicación

Birthday getaway

Our stay was great , a couple of things we disliked on our stay the tv in the living room never turned on, the WiFi was on and out all weekend we couldn’t really watch a movie, and there is nothing really close
Se alojó 3 noches en diciembre de 2023
Respuesta de VrboOwner el 15 de dic de 2023
Thank you for taking the time to write this review. We wish you would have noted that the issue with the internet was caused by your party messing with the router cables and damaging them. The distance of things might be a matter of preference. Margaritaville resort is 10 miles away and has a selection of shopping activities and thrill rides. Fun Spot and Old Town are 12 miles away they have rides, shopping, and dining. Magic Kingdom is 15-16 miles away. Seaworld is 17-18 miles away. All of those are more attraction-based stops as far as food and grocery shopping there is a plethora of places near the location of this property 5-10 minutes away.
Comentario verificado

10/10 Excelente

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

WOW

This was a great experience. Everyone wants to comeback next year.
Se alojó 7 noches en julio de 2022
Respuesta de VrboOwner el 9 de ago de 2022
Hello Angela, thank you for your feedback. We're happy to hear you liked the house and will be happy to hoat you again! -MS
Comentario verificado

8/10 Bueno

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Family Trip

Everything in the house was great, the property is about 8 mins from the Oasis Clubhouse and you will have to go in and out multiple gates to get to the clubhouse. That is the only thing I would like to mention.
Se alojó 3 noches en julio de 2022
Respuesta de VrboOwner el 12 de ago de 2022
Hello Yashica, thank you for your feedback. We're glad to hear you loved the house and we'd love to host you again! -EA
Comentario verificado

10/10 Excelente

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Reply

Everything was awesome except for the parking but we managed to make everything work
Se alojó 3 noches en julio de 2022
Respuesta de VrboOwner el 19 de ago de 2022
Thank you for staying with us! We're very happy to hear you had a great stay. Please keep us in mind for your next trip! -EA
Comentario verificado

8/10 Bueno

Aspectos positivos: Limpieza, comunicación, ubicación y precisión del anuncio

Scott

As expected
Se alojó 5 noches en febrero de 2025
Respuesta de VrboOwner el 22 de feb de 2025
Thank you for your review! We hope to welcome you back soon! -FB
Comentario verificado

10/10 Excelente

Aspectos positivos: Limpieza, comunicación, ubicación y precisión del anuncio

Spacious, Overall Great Stay

Overall, IHM customer service was exceptional. My questions were answered promptly and issues resolved quickly. The property itself was the ideal size for our large family. It's located relatively close to all of the attractions we wanted to visit (i.e. Disney, Universal, etc.). Close to shopping centers, grocery, and restaurants. A few outdated furnishings/fixtures but nothing that impacted our stay. Our family really enjoyed our stay and would consider staying again!
Se alojó 6 noches en junio de 2024
Respuesta de VrboOwner el 2 de jul de 2024
It's fantastic to hear that you had such a positive experience with us! We're thrilled that our customer service met your expectations and that we could promptly address any issues that arose. It's great to know that the property suited your large family well and that its location was convenient for visiting attractions and amenities. We appreciate your feedback on the furnishings and fixtures as we are always looking to improve our guests' experience. We look forward to welcoming you and your family back for another enjoyable stay in the future!
Comentario verificado

8/10 Bueno

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Would stay again!

Pros: Good location, house was spacious, pool & jacuzzi, grill, easy to reach property management Cons: Have to pay to heat the jacuzzi Took forever to get towels One bedroom sheets and pillows were stained with make up WiFi wasn’t that good Overall: Whenever I had any issues I was able to call and they would come right out to fix the issue with the exception of the towel thing. However, I was given the option to purchase towels and be reimbursed if they didn’t come in time. It was family friendly house so that worked. The house looks just like the pictures.
Se alojó 4 noches en junio de 2021
Respuesta de VrboOwner el 29 de jul de 2021
Krystle, We’re so glad you had a good experience, thank you for taking your time to leave us a review, come back to see us again
Comentario verificado

6/10 Normal

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Great trip but….

Overall we had a great trip. The house was very spacious for all couples and slots of restrooms. The only issue is that the hot tub and heated water didn’t work for 2 of our 3 nights there so we only got to use the hot tub once in 4 days. I had to call numerous times to get someone to finally come out to fix it on Day 3 of 4. Other than the hot tub and no heated water in the pool. We had a good experience, but I think we should be refunded for the heat charge.
Se alojó 3 noches en abril de 2024
Respuesta de VrboOwner el 9 de may de 2024
Hi, thank you for bringing this matter to our attention. We understand that the inconvenience caused by the issue with the heated water was not a good experience. Our maintenance team was actively working to resolve it, but regrettably, the required equipment took longer than expected to arrive, causing a delay in the repair process. We understand how frustrating this must have been for you. Rest assured, we are in the process of refunding the amount paid for the inconvenience. Despite this setback, we're pleased to hear that overall you had a great experience, and we would love to have the opportunity to welcome you back again soon!
Comentario verificado

6/10 Normal

Aspectos positivos: Limpieza, llegada, ubicación y precisión del anuncio
Upon arrival we noticed ants on the kitchen counter, one of the dinning chairs was broken, 3 of the televisions needed remotes and we tried to restart the televisions, The rail on the stairs was loose/broken, There were ants in the bathrooms and 2 of the bedrooms (the kid friendly bedrooms) there were ants by the pool area. The coffee pot was leaking. We noticed the door by the bathroom upstairs was off the hinges up (by the room with the 2 bunk beds). I tried to stay in touch with the property managers. They did send someone to spray for the ants and he tried to fix the televisions and chair but said he was unable to fix and would let someone know and he would send someone with more tools to assist but that never happened. Also when we called a lady kept us on the phone for a long while then said she would call me back in 10 -20 min and she never called back. We sent pictures showing them the ants and chair door and rail. Otherwise our stay was great. The beds were comfortable and the pool finally warmed up. The thing I would change would be the check in/out. A 3 o'clock check in or an 11am check out would be great. It felt a bit rushed to be out by 10. We made it work. Thank you again for the stay. I know it was the holiday time and being unreachable due to the holidays is understandable so I'm allowing some grace.
Se alojó 4 noches en diciembre de 2025
Comentario verificado

10/10 Excelente

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Spring Break

Property was in a nice location. We had the pool heated and it was amazing! The dryer sounded like an airplane taking off. Called property manager and said they sent someone that evening but no one was home. We stayed home that evening and no one showed. Second day the first repairman showed and said it was broke and sent someone else. Second repairmen called and said needed parts, didn’t know how long and just left. Called management and they were nice enough to send extra towels. Maybe bring a few extra because there were not enough for the large size group. Said it wouldn’t be fixed during our stay but found a part and it was fixed the next day! The refrigerator handle for the freezer was a little tricky. It wanted to slide off to the right. The house accommodated 23. If you have a large group please consider bringing extra pots, pans, crockpot. There definitely wasn’t enough cookware to cook for a large group. Beds were comfy, house was clean. Pool was wonderful. Close to Publix. Only wished there would have been a vacuum we could have used. Plenty of space. Trash is picked up daily which was a huge plus! I would definitely stay here again. Planning another visit Christmas through new Years! Management was easy to get ahold of and definitely tried their best to accommodate our needs and fixed our problem quickly. Wish we could have stayed longer than a week.
Se alojó 7 noches en marzo de 2025
Respuesta de VrboOwner el 2 de abr de 2025
Thank you for your detailed feedback! We're glad you enjoyed the location, pool, and the space the house offered for your large group. We appreciate your suggestions, and we're glad the management team could assist and accommodate your needs during your stay. Thank you for choosing us, and we can't wait to welcome you back! - Jr
Comentario verificado

10/10 Excelente

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Our family get away

My family and I traveled from Texas we had 19 people the house was just as it look in the picture a lot of room, very clean. I had no problems when I called about little minor issues which were only three times. The pool was very clean. The information box that sits on the wall as you enter the front door on the right toward the kitchen helped us a lot with information such as places to go and information about the house wow! The internet was a little slow, but what do you expect in the woods it wasn't that bad. We will return in 2 years and definitely would use you all again My family and I left with a smile now back to my nurse duties this vacation was needed! Memories Pricelessimage2.jpeg
Se alojó 4 noches en junio de 2022
Respuesta de VrboOwner el 19 de ene de 2023
Thank you for allowing us the chance to host a fabulous stay for you and your family to create fun memories; we look forward to hosting for you upon return
Comentario verificado

10/10 Excelente

Aspectos positivos: Limpieza, llegada, comunicación y precisión del anuncio

Very clean and classy

I have no complaints about the interior of this property, it's beautiful. The exterior parking is horrible though. For a 9 bedroom home, only two vehicles can park in the driveway, all other drivers had to park on the side of the road. The houses are very close so we had some people that had to park and walk a good little ways.
Se alojó 2 noches en febrero de 2022
Respuesta de VrboOwner el 28 de feb de 2022
Thank you so much for the honest and kind feedback! Come back soon, also keep in mind we do offer extended parking at the clubhouse as well.
Comentario verificado

8/10 Bueno

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Wifi

No one could connect to wifi. Contacted the host by email and wall info. Only to be given the same wifi name and password, which wouldn't connect to anyone phone.. Some of the room tv wasn't connected to internet, so couldn't watch TV in their room. Other than the Wifi, everything was perfect.
Se alojó 2 noches en febrero de 2022
Respuesta de VrboOwner el 13 de may de 2022
We're sorry about the inconveniences faced during your stay. We sent someone from our maintenance team to fix the issue so the wifi is up and working. Please keep us in mind for your next stay so we can provide you a better stay. -EA
Comentario verificado

4/10 Mediocre

Aspectos negativos: Limpieza, llegada y comunicación

Terrible property management company

We arrived at check in time property was not ready, had to wait 1 1/2 hours in the heat to get in. A few of our elderly family members got sick from the heat. Within about 15 minutes of getting in the house two chairs broke when someone sit in them. My mother ended up on the floor and hurt her back. So we inspected all chairs and found 5 more that were on the verge of breaking. The pool was green and cloudy when we arrived. The outdoor area had not been cleaned at all. We found cigarette buts, fake fingernails and fake eyelashes in and around pool area. The pool was full of other people’s hair. And we could not connect to WiFi. And this was just the most important issue. When I contacted property management the next morning we were then given the correct WiFi password but this is the only issue that was probably dealt with. I spent most of the time on the phone with the lady telling her not to hang up on me. She spent the whole phone conversation trying to get me off the phone instead of dealing with our issues. She made me so mad on the phone I literally lost my cool and I never loose my cool. She made no apologies for the late check in, I was told the condition of the furniture was the owners responsibility so they were not going to do anything, she did say she would have someone come to clean the outside pool area, they never came! And talking with these people on the phone made me so angry I decided I was not spending any more time on my vacation upset. So we cleaned the pool area, and retrieved a pool man from the house next door to help put some chemicals in the pool so we could actually swim and no get sick. I will never come to this area again. I will never rent a property managed by these people, I am aware that because of covid that companies are struggling with getting employees so the fact that we had these issues was not totally unforeseen. What was unforeseen was to total lack of disregard or concerns for our complaints. DO NOT RENT THIS PROPERTY OR ANY OTHER MANAGED BY THESE PEOPLE!
Se alojó 7 noches en julio de 2021
Respuesta de VrboOwner el 9 de ago de 2021
Dear Gleneva, we would like to offer our most sincere apology for the home not being ready in time. In our report it shows that we performed full maintence on the pool and deck area. We are sorry your stay was not as expected. We handled all your issues in a timely matter but we understand that your frustration began with your check in process. Everything else was handled accordingly.

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Propietario/a: IHM Vacations

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