4/10 Mediocre
Nancy M.
29 de oct de 2025
Aspectos positivos: Ubicación
Aspectos negativos: Limpieza, comunicación y precisión del anuncio
Horrible experience. Host is hostile, rude, and dishonest.Upon arrival we noticed ants all over the kitchen, including on/in appliances. Notified Host & VRBO immediately. Exterminator arrived and claimed he had been at the property and sprayed for ants just two days prior. **So the ant infestation was a known issue and was not disclosed.** We did not see Host and no one was brought in to clean. We notifed Host again the following day about the ants, because they were not dead, and asked about someone cleaning. We did not feel it was our responsibility to clean up the ant-infested kitchen and all of the chemicals. We repeated this information to Host two more days. We did not use anything in the kitchen and stayed mostly out of the house because of the ants and chemical smell. By the 4th day, our daughter came to the VRBO after her surgery. We called Host. Host arrived and started shouting at, and intentionally standing over me, to intimidate me. Our daughter had to tell him to back off. He accused us of being cheats and trying to get money out of him. Host left mid-complaint. He returned about 30 minutes later with cleaning supplies. He cleaned, but left ant traps on the kitchen counters. The packages specifically say to not put in food preparation areas. Host refused to refund trip. We stayed to not waste our money and did not use the kitchen. Also, no closets, drawers are full, tub needs refinishing, and many pages torn out of guest book - probably removing bad reviews.
Nancy M.
Se alojó 30 noches en septiembre de 2025
