Four seasons Mountain Chalet close to ski resorts

Thank you so much Mark for staying with us! It is my pleasure to host you and your family! I am glad that you have enjoyed your stay, and you are always welcome back!

Sorry you had this experience which is very different from every other guest in vrbo or airbnb. We have the same snow cleaning service as rest of the community. The reason on that day after the snow storm, they had to wait to plow the driveway, because your party's cars were blocking and the crew did not want to cause damage to cars. During your stay, there was a severe storm in Tahoe and PGE had to shut off power for the whole area couple of times. And in basement one room had 1 or 2 of inches of water since it rained heavily (we did pump it out few times). All other tahoe homes also had same issues but much severe, some residents in our community had to be rescued due to flood. Please understand this was a huge storm with life/death situation, and crews (pge, snow plowers, others) doing their best to help in emergency. The problems you faced are some inconveniences which guests typically do not face in normal state (as evidenced by their feedback as well). We have flash lights in every bedroom that are charged in power socket