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6/10 Normal
Ryan T.
27 de jul de 2025
Great house, awful pool - book with caution!
Rating Details:
The property manager was more than helpful.
The vacation rental was very clean.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Our group of 20 enjoyed the spacious house and its amenities. The bedrooms were comfortable and contained nice bathrooms. The kitchen and dining areas met our needs. However, the pool was a disappointment all week. It was not clean upon our Saturday arrival. Island Time sent out a new pool company on Monday as they admitted the current company was underperforming. On top of confirming the pool was not cleaned, the new company advised the pool was leaking and needed a new pump. These issues could not be resolved during our trip. Instead, Island Time dropped off a hose which we used to refill the pool every day. As the pump was not operating, the water was often murky and riddled with debris. Island Time advised they might provide passes to a public pool, but we declined as we wanted nothing more than to enjoy a pool at our own place. The pool was cleaned and shocked twice midweek, so we were able to use the pool a bit, though the water dirtied quickly due to the pump failure. In total, we lost two days of swimming and dealt with subpar conditions the rest of the week.Our group would return to this house in a heartbeat if the pool was repaired. Though it has been a pleasure booking through Island Time in the past, I don't know that we would book through them again as no reimbursement or future booking credits were offered. It is troubling to see a property rented out with existing maintenance issues.
