Stunning villa with pool/spa/office - gated community

Betsy – I am truly sorry that you did not have a perfect stay at my home like all of my prior guests, though I’m guessing a lot of your frustration is related to your flights getting canceled, and my not granting a refund for the days you missed (I always recommend people buy travel insurance for situations like this). Things break and go wrong sometimes, but what your review doesn’t mention is that I replied to any concern that you had within seconds, and with actionable solutions (from a time zone 9h ahead no less). Speakers to the projection TV broke 3 days prior to your arrival, and I just couldn’t get it fixed in time during the holidays. But I offered for you to connect a portable speaker, or use one of the 2 other TVs. When you couldn’t get the second TV to work, I suggested that you call Isaac, who would have immediately guided you through how to use the remote control, or could have come to the house within 20 min – most luxury hotels don’t even operate with such speed. The speakers have now been fixed. The bathroom curtain has never been an issue, as the small window faces a driveway, and I don’t have any neighbors that can look into the house. Nevertheless, I ordered a curtain within 3 min of your text and there is one hanging there now. The jets in the tub haven’t been used in some time, and I’m guessing the debris is from that. It took one time running the tub to get the debris out. This isn’t something I was aware of simply because I haven’t run the jets in months. I don’t know how I couldn’t have corrected that ex ante, though I am sorry that that was your experience with it. To say that the house is not pristine is unfair – I had a team do a deep clean before your arrival, and have a housekeeper cleaning every nook and cranny literally all day, 6 days per week. The two plates and one cup in the dish rack were an oversight and I apologize for that. Again – I am truly sorry that you did not have a perfect stay. If you look at my reviews on other platforms, each is an enthusiastic 5 stars, and each one mentions that they would absolutely come back and stay again.