Cool and Calm 4bd 4ba close to all amenities in the city,

Thanks Dianne for your review. I appreciate your observation and have taken note of the issue. We actually set up the home as per the number of guest, and are open to guest requesting extra item. So glad you enjoyed your stay and we'll be glad to host you again. Cecil

Thank you so much for your kind words and thoughtful feedback. I must admit I was a little surprised by the 8/10 rating, especially after reading your encouraging comments, but every review is an opportunity for us to improve. I'll be taking a fresh look at every aspect of our setup and service to see where we can do even better. Our home has been very busy lately, but that's never an excuse for falling short of excellence. We sincerely hope your next stay with us will exceed your expectations and earn a perfect 10/10. Thank you again for choosing our home. We look forward to welcoming you back. Blessings!

Thank you for your feedback. I'm sorry to hear that your stay did not meet your expectations. We take cleanliness very seriously and investigate every concern brought to our attention. While we respectfully disagree with the characterization of the home's condition, we appreciate that every guest's expectations and personal standards may differ. Our property is a professionally managed short-term rental that is accurately represented in our listing and is prepared to provide a clean, comfortable, and welcoming experience for all guests, regardless of their individual preferences or background. Our goal is to ensure every guest enjoys a pleasant stay, and we are always available to address concerns during a reservation so we can resolve them as quickly as possible. We appreciate your feedback, as it helps us continue reviewing our processes and improving the experience we provide to future guests.

Thank you very kindly.

Thanks Evans for you kind review. I appreciate it; God bless you.

Mr. John, I sincerely apologize for the misunderstanding and for any inconvenience you experienced during your stay. Our home is exactly as represented in our listing. It is a four-bedroom, four-bathroom home, with three bedrooms featuring queen-size beds and one bedroom with a full-size bed, as clearly shown in the photos and described on the booking site. We always strive to ensure our guests have everything they need for a comfortable stay. If additional supplies or amenities are ever needed, or if our cleaning team has unintentionally missed something, I encourage guests to contact me right away. It is always my pleasure to personally make sure those items are delivered promptly. I will certainly address the shortage of bath essentials with our cleaning and setup team to ensure this does not happen again. Thank you for your feedback. We truly value your comments, as they help us continue improving the experience we provide to our guests. Kind regards, Cecil

Thanks Rhonda for your kind words. It was a pleasure hosting you and your group. You all are amazing guest.

Thanks Tammy, I thank God always for the opportunity to bring relaxation to people by hosting. Thanks for being a part of it. You and Your team were great

Thanks Stephanie for your kind words. You are welcome Anytime.

Thanks Robert for the review. I have noted all your observations and will look into them. However it is really surprising that a house with very good ratings from many guests got this from you. Indeed not all people value same things.

Lilly so sorry you felt the way you felt. Actually this particular house is on high demand and most times we run into guest checking out same day as guest checking in. We try to accommodate our guest. Our check in time is 4pm and we send out checkin information within 24hr as the case maybe. I am really surprise at your review because you never called or asked for any thing, and never reported that any of the rooms lacked anything. This is the first time we are getting this kind of review and it is quite unfortunate . Because we take reviews seriously, I will have to talk to the cleaning crew to straighten out loose ends. Thank you.