2/10 Horrible
RJ REMODELING A.
16 de feb de 2026
Aspectos negativos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Our experience with this Vrbo/Vtrips rental managed by Silver Sand Vacation Rentals was, to say the least, extremely disappointing and far below professional standards.Upon arrival at the scheduled check-in time, the home was not ready. We were left waiting outside the property — including my 87-year-old grandmother — while the cleaning and maintenance issues were addressed. This was not a brief delay; it was a disorganized situation that should have been resolved well before guests arrived.When we were finally able to enter, it was evident the property had not been properly prepared. The floors had not been swept or mopped, and the mop itself was left sitting in the kitchen sink. The home did not reflect even basic turnover standards. Additionally, the washer and dryer were unplugged and sitting in the hallway. We were informed by maintenance that there had been a leak, yet it had not been repaired prior to our arrival. This meant not only an inconvenience but also a clear lapse in communication and operational readiness.What was most concerning was the lack of fundamental coordination. We had to wait for maintenance to finish and then again for housekeeping to return and complete the cleaning. The entire process felt reactive rather than managed. As guests paying for a professional vacation rental experience, we should never have been placed in the position of waiting outside a property past check-in time while essential tasks were being completed. Very disappointed!!
RJ REMODELING A.
Se alojó 2 noches en febrero de 2026
