Modern Stay 4-bedroom Home Sleeps 8

Dear Matt, Thank you for taking the time to provide feedback regarding your recent stay. We're sorry to learn that your experience wasn't positive, and we appreciate the chance to address your concerns. Ensuring cleanliness is a priority for us, and our team conducts thorough inspections, including checking the equipment and furniture, after each cleaning, backed by photographic evidence. The two missing kitchen tiles have been noted, and we've already scheduled workers to promptly rectify this issue. We're taken aback by the mention of urine near the toilet and hair concerns. Upholding high cleaning standards is crucial, and we diligently document conditions before guest check-ins. Although we couldn't locate any issues with the toilet, hair situation or bed, we've shared your feedback with our cleaning staff to prevent such oversights in the future. Regarding noise concerns, our house is a standard single-family home built by a major builder. It doesn't feature specialized soundproofing. Like any other regular house, it is not designed to minimize internal noise from louder activities. Your feedback on various aspects is valuable, and we'll explore ways to enhance the overall guest experience based on your comments. We acknowledge that we fell short of meeting your expectations, and your input will guide us in making necessary improvements. Thank you once again.

Thank you, Nena, for your stay and feedback. We're sorry to hear you didn’t have a good experience with our home, as most of our guests usually do. We understand everyone has different standards and expectations, and we respect that. Regarding the trash, as I mentioned during your stay, trash day is Friday, which was the day after your check-in. The bins were promptly taken care of the next day, and our neighbors also put theirs out for collection. As for the stairs, our listing clearly states that the house is two stories. We assume guests review this information before booking. We're sorry if this caused any inconvenience. Thank you again for your feedback, and we wish you all the best.