Casa Captiva 2023 | A pasos de playa/tiendas/restaurantes

Thank you very much for your valuable feedback, Jonathan. We apologize for the inconvenience you experienced with the hot tub. On Friday, September 1, 2023 at 7:00 PM, you reported an issue with the hot tub not heating, but unfortunately, the pool company was not available at that time to address the issue. However, they were able to come on Saturday morning and found that someone had tampered with the settings and disabled the heater. They reactivated the heater and tested its operation. On Labor Day, Monday, September 4, 2023 at 2:45 PM, our agency received a text message stating that the hot tub was not heating. Please keep in mind that our office was closed for the holiday and we did not receive the message until Tuesday morning. We would like to remind you that we are available 24/7 by phone (as stated in all of our literature), and if you had called, we would have sent a representative to assess the situation. The pool company went on Monday morning and discovered that someone had disabled the heater again. Once again, Jonathan, we appreciate your valuable feedback and look forward to hosting you again in the future!