4/10 Mediocre
Stacy L.
30 de jul de 2025
Aspectos negativos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
The stay itself was fine. Beware, the house is not close to the beach and has a steep walk down from main road. The house was moderately clean but dated. The neighbors from behind had several large mature trees so there was a lot of built up bird waste and mice running along the fence. The grill was clean and the kitchen was stocked with the needed amenities. The main problem was the communication with the host. Ultimately there was an issue with their online booking system that caused them to not capture my final payment. Hours before check-in I was inappropriately asked, “Do you know what happened?”—a question that now seems accusatory and misplaced. They then allowed me to believe the issue was with VRBO. After a very lengthy conversation with VRBO, I was informed that the initial error originated on the hosts end due to the software transition. What made this situation even more frustrating was having to work through it on the day of check-in. This added unnecessary stress to what should have been a smooth start to our trip. It’s disappointing that the issue wasn’t identified and resolved ahead of time, especially considering how preventable it appears to have been. At the very least the situation could have been handled with less deflection and a more understanding that gave me the benefit of the doubt. I have used this booking platform multiple times without encountering this level of difficulty or the need for such extensive follow-up.
Stacy L.
Se alojó 5 noches en julio de 2025
