2/10 Horrible
Amy P.
4 de ago de 2025
Aspectos positivos: Limpieza, llegada, ubicación y precisión del anuncio
Aspectos negativos: Comunicación
This could be an amazing property but unfortunately we had unresolved issues during our stay. The location is great, minutes to the beach and Barefoot Landing plus only half a block to the community pool. The kitchen wasn't well stocked, only 3 regular spoons and we had to buy a pot to cook meals. Plus they only provide one trash bag no matter how long your stay is, a week is too long for one small bag. The first day of our week long stay we reported the patio door lock was stuck via the text app VaCasa prefers to use. They replied that the previous vacationers also reported an issue but no one ever came to fix it rendering the patio useless our entire stay. Two days into our stay we reported the washer was broken, no one came to look at for three days and only after I called twice since the text option didn't seem to yeld results. It was not fixed during our stay resulting in time at the laundromat wasting hard earned vacation time. I was promised a call from the owner to offer some type of refund for two major amenities not being available but it's been over a week since we checked out and still no call. When I called VaCasa they seemed to have trouble finding documentation that the issues had been reported to the local team. I'm not sure if the property management or the owners are the cause of inaction to resolve our issues or maybe a combination. Either way I can't recommend this property because it seems they don't follow up on any issues.
Amy P.
Se alojó 7 noches en julio de 2025
