Zilker Bungalow, Pet Friendly

We're genuinely sorry to hear this guest did not enjoy their stay. However, it's important to clarify that this review was left after we declined their request for a refund for unused nights when they chose to leave early, outside of our clearly stated cancellation policy. While we respect every guest's opinion, this review contains several inaccurate and exaggerated claims that do not reflect the experience of the many guests who have stayed with us. Cleanliness and communication are top priorities for us, and we consistently receive positive feedback on both. We encourage future guests to read our many other reviews that reflect the true guest experience at our property. As with any home in this area, mosquitoes can be present outdoors, especially in warmer months, but we do take regular pest control measures. We did investigate the backyard concern thoroughly and found no evidence of any unauthorized entry. Our team responded to every message promptly and provided parking guidance per the listing details. We understand things can sometimes feel frustrating during travel, but we strive to handle all situations professionally and fairly. We hope future guests will take the time to read our other reviews to get a full and accurate picture of the quality and care we put into hosting