Fantásticas vistas del lago y el monte Konocti, muelle, piscina y mesa de billar.

Happy to hear you had a great time!

We emailed the guests that the lake was so low they would need to moor the boat. Our rental agreement states we are not responsible for frequently changing lake conditions. Our VRBO Lists refers to the two apts. in the front of the house. We were very disappointed they were unhappy.

Guest satisfaction is our priority. This guest paid late and didn’t read our rental agreement. This guest received an email explaining the lake conditions regarding the extreme heat causing a bloom of algae with a strong odor. The email also contained a warning about the expected blackout, which only lasted a few hours. He didn’t respond to the email. We encourage guests change their dates or cancel when lake conditions are extreme. We bought a new toilet because he complained the toilet was leaking. When we arrived to replace it, it wasn’t leaking, and we haven’t had any complaints. We take pride in our communication and positive guest experiences.

We are disappointed you feel this way. Just to set the record straight, we were not dishonest with you in anyway. We informed you of the lake conditions as soon as we knew about them 16 days before your stay, as the lake changes from day to day. We informed all our future quests about the conditions, and some did opt out and received their full refund as you would have if you decided to opt out or reschedule. Your response to that notification was “The odor should be interesting as we have 2 pregnant daughters with very sensitive noses right now:)” We have given many guests full refunds after the two week no refund policy, but we received no indication that you wanted to cancel or reschedule. It was only after your stay that you mentioned you wanted us to “make it right”.

We are very disappointed with this review. We try to ensure the best possible stay for our guests. As we discussed with Kerry when she called, we have no idea how dog poop was encountered in the bedroom. She told us the first couple that arrived said there was no poop in the bedroom, and she said it was still warm when she cleaned it. Kerry did bring a service pet with them. The home was cleaned before they arrived, and we do not allow pets typically. In our description we do state, “ The home and two apartments are located on a private lane.” The apartments are attached to the front of the house, but it is not a triplex. The yard, beach, and pier for the house is not shared with the tenants. Many previous guests have inquired about the apt. tenants and their use of the property before renting. The last thing we want to do is deceive guests. The dock is a bit rough,, but it is safe and we do park our 20.5 foot inboard ski boat there with no issues even in rough water. We cannot control the water quality of the lake. Clear Lake is known to have algae, and some days or hours are worse than others. Our grandkids typically spend hours in the lake enjoying our slide off the dock.