Tayau 2BR: Bucerias Zona Dorada Frente A Playa

Hi Richard, Thank you for taking the time to share your feedback. I’d like to clarify a few points and also acknowledge where we fell short. First, I sincerely apologize for the delay at check-in. As soon as I was notified that the cleaning team had not arrived, I immediately arranged for a replacement and sent her via Uber to get there as quickly as possible. The person who stepped in did so on short notice and is not part of our regular team, which unfortunately led to inconsistencies in the setup of the unit. I understand how frustrating this must have been, and we have since reinforced our processes to avoid this happening again. Regarding the linens, the sheets that were in the dryer were already clean—the cycle simply hadn’t finished, and the cleaner, due to the urgency, assumed it was acceptable to leave them there. When you mentioned the condition of some sheets, we understood that you preferred not to be disturbed, so we did not send anyone in without being asked. In any case, new linens have since been purchased to prevent this situation moving forward. On the water pressure, this was never reported to us during your stay, so we did not have the opportunity to address it in real time. That said, since your departure, we have cleaned the shower systems and replaced the water filters to ensure everything is functioning properly. In terms of the view and nearby construction, while there is a project visible from the balcony, it is located across a canal at an approximate distance of 30 meters and does not obstruct the ocean view shown in our listing photos. Additionally, the construction is not immediately adjacent to the unit, and it is not audible from the bedrooms, so it should not impact rest or sleep. It is also worth noting that your stay took place during Holy Week, one of the busiest periods of the year, and construction activity was reduced for a significant portion of that time. The project is expected to be fully completed for the next season starting in 2027, at which point this will no longer be a factor. I also want to mention that I was traveling during those dates, which may have impacted my response time. That said, this is not an excuse, and I take full responsibility for ensuring proper coverage and communication at all times. We are proud that our previous reviews consistently reflect a 10/10 experience and note that the property is delivered as described. While we respect all feedback, this experience is not representative of the standard we consistently provide. We truly value your feedback and, as a gesture of goodwill, we would be happy to offer you a discounted rate should you decide to give us another opportunity in the future. Best regards, Stefano

Thank you for your kind words! I’m glad to hear that you enjoyed the condo, the rooftop pool, and the great dining options nearby. The noise you experienced was due to a local holiday weekend that is celebrated every year with a big town-wide festival in Bucerías. It’s a lively tradition that brings the community together, but I understand it can be unexpected for first-time visitors. I appreciate you choosing to stay with us and hope to host you again in the future—perhaps during a quieter time if you prefer a more relaxed atmosphere. Best regards, Stefano