Summit Forester #47 BLDG.2 Bedrm / 2 bath Ski in Ski Out! Steps to Chair 15 at Little Eagle Lodge!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so sorry you were inconvenienced during your stay! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. If you have any questions about the property you are considering, and if you have specific needs or expectations, we have local staff in Mammoth available 7 days per week to talk to you or answer any questions. We know every property on our program and are happy to help to make sure you are booking the best property for your needs and budget. Please call us at 866 Mammoth from 9am to 6pm, 7 days per week. Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so thrilled this guest had such a great stay! Ours is a difficult business and it is easy to focus on the problems, but we really appreciate when our guests take the time to let us know we got it right. We work really hard to deliver on the promise of a great vacation, and we appreciate all kinds of feedback. We hope to serve you again soon!

We are so sorry you were inconvenienced during your stay! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. In this case however, the power outage effecting your stay was entirely out of our control, and power was restored within 3.5 hours of your arrival. There are no gotcha's in this business. Every guest signs a rental contract prior to our confirming their booking. We can't force people to actually read it (please do). The language isn't specific to electrical outages, and the logic is plainly obvious- we don't give cash refunds for problems outside our control, or unrelated to the services we provide. (If the power were out because the owner didn't pay the bill, that would be different.) Since we don't provide electrical utility service, we are unable to solve an outage; and we can't take financial responsibility when third party services fail. (If the power goes out at home do you get a rent/mortgage discount? No, and you won't get one at a traditional hotel either.) RE: the fireplace; you complained that you thought there was a gas leak due to the electrical outage and we explained to you thats not how fireplace's work. The pilot light doesn't require electricity to remain lit, only to light it in the first place. There is an electric igniter to light the pilot when it goes out, but that is battery operated and unaffected by the power outage. We directed you to the instructions provided in the property guide to re-light the pilot. Had you requested maintenance support to light it for you we would have sent someone to help. The property has emergency lighting installed in the stairwells and throughout the home, as required by town regs. (All units must pass a safety inspection performed by a local, licensed home inspector prior to receiving a license to operate, this one included.) We don't stock flashlights or candles in the units, because they would a) be used/taken so frequently we would have to increase our cleaning fees to cover restocking the inventory; and b) because candles and matches are a fire hazard and property owners don't want them in the unit. (We do stock matches in units with wood burning fireplaces.) We are disappointed that you were impacted by the power outage, and sorry you were dissatisfied with our refusal to offer a refund. We would point out that you didn't have any complaints about the cleaning, pricing or any of the services WE provide.