Family friendly home in Elgin 15 min from Fort Sill

Thank you for your kind review, I’m so happy you guys enjoyed your stay!

Thank you so much for this amazing review of our place! We look forward to having you back anytime.

Thank you for your feedback. First, regarding the water heater, I responded promptly when you messaged me and arranged for someone to fix it right away. Unfortunately, you were the first guest to experience this issue. It would have been addressed sooner if your communication would have been better. You didn’t respond to me. As for the power outage, it was a widespread issue in Elgin affecting the entire area due to a transponder failure. Unfortunately, this is beyond my control. In terms of your bill, I wanted to clarify that you changed your booking five times, and I did my best to accommodate each change. These changes impacted the availability and billing, and Vrbo automatically sends out reminders for any past-due payments. I reached out to you to explain that the charges were due as a result of the multiple booking adjustments. I understand how this might cause confusion, and I just wanted to make sure everything was clear. Regarding the sheets slipping off the bed, this is the first I’ve heard of that issue. During my own stay, there were no problems with the sheets. If this had been mentioned while you were here, I would have addressed it immediately. The bedspreads are cleaned after every stay, and the one you used was brand new. My cleaner also noted that your grandkids had drawn on the fireplace and our kitchen counters. I hope this explanation helps clarify things and I appreciate your understanding.