6 Mins Away Cowboy/Ranger Stadium Arlington 1bd

We take all guest feedback seriously and believe it is important to provide full context regarding this stay for future guests. The guest arrived at the property at 3:17 PM and contacted us immediately regarding concerns. We responded promptly at 3:20 PM and remained in active communication throughout the process. After discussing the issues reported, we informed the guest that we were pulling a member of our cleaning staff from across town to personally come address the concerns onsite. Because this occurred on a Friday evening during peak traffic hours, we clearly communicated that arrival would take some time, and that expectation was set in advance. When our cleaning staff arrived at the property, they were informed by the guest that their services were no longer needed and were turned away without being allowed to address any of the reported concerns. Despite our immediate response and direct effort to resolve the situation, our attempt to correct the issues was not accepted. It was also brought to our attention during the stay that there were multiple unregistered guests onsite, which was a direct violation of both our clearly stated house rules and Vrbo policies regarding unauthorized gatherings. We immediately addressed this issue and requested that the unauthorized gathering be ended. Regarding the patio, it had been cleaned prior to arrival; however, lawn service had recently been completed before check-in, which did result in some outdoor debris and dust settling on the patio furniture. We do take accountability for that oversight and will improve our timing moving forward. As for odor concerns, this is a shared-wall property, and while we carefully maintain and control the interior of our unit, there can occasionally be external factors beyond our direct control. We also want to clarify that there was no need for additional cleaning supplies to be purchased, as cleaning materials were readily available within the unit for guest use. We strive to provide every guest with a positive experience and respond quickly, communicate clearly, and make a genuine effort to resolve concerns in real time. While we acknowledge there is always room to improve, this review does not fully reflect the timeline of our response, our efforts to rectify the concerns, or the policy violations that occurred during the stay. Best,