Este comentario se envió antes de 2018 y no se ha verificado.
8/10 Bueno
Alan
14 de abr de 2017
Advices that the property is only 1.6 kms from the main beach and within easy walking distance were
Advices that the property is only 1.6 kms from the main beach and within easy walking distance were certainly understated. Whilst we arranged a transfer from the airport who was both on time & knew the property location, we arrived at night and trying to follow the route we took for future reference was somewhat difficult. The provision of a map of some sort would assist both guests and local taxi drivers in locating the property.
Found that we did not have any running water late on the first night and after contacting the agent the following morning, this was rectified promptly (pump wasn't plugged in & this is something that should have been checked when we arrived).
Did send a text on our 2nd day advising that the pool needed cleaning as there were signs of algae appearing on the sides & the spa area was full of debris - text was never answered and nobody showed up to rectify the problem which was certainly disappointing.
Couple of suggestions to improve the guest experience:-
1. Ensure pool is clean before guests arrive
2. Leave instructions on have to turn on the spa and water features of the pool
3. Make sure water is switched on
4. Provide a map/directions to the property for guest use
5. Provide a 1 page information sheet detailing nearby attractions etc with a contact number for a local taxi drivers who know where the property is located
Staff at both check-in & check-out were very professional & helpful in all respects and overall, we still had a very enjoyable stay that would have improved dramatically which a little attention to detail.
Alan Hartwell
Australia
