Jungle Cabin with private bathrooms TA-154-746-2656-01

I am sorry you had this issue. Vrbo does not enable us to see automatic messages we program to be sent to our customers with all the check-in instructions, unlike Airbnb and Booking, which is why guests have to check emails and the info is not available in the app message thread. Makes no sense to me.. especially in light of this issue. Glad you enjoyed your stay, though!

Thank you for your feedback and for staying with us in the Jungle Cabin at Manta Soul. We’re always grateful when guests take the time to share their experience. The Jungle Cabin is designed for guests seeking a more immersive rainforest stay, so nature is very much part of the experience, including frogs at night, tropical vegetation, insects, rain, and the occasional fallen leaf or fruit along the paths, especially after storms. In Hawaii’s jungle climate, things grow and change incredibly fast, which is part of the charm (and adventure) of staying here. We do our best to keep the property clean, comfortable, and well-maintained while preserving the natural setting that many guests specifically come to enjoy. We also wanted to clarify that while the hot tub may not be brand new, it is fully functional and clean, and the pool and deck itself are only two years old. Our focus is always on cleanliness, comfort, and creating a relaxing experience in harmony with the environment. Our ratings across 3 platforms prove it. Lastly, we did need to gently remind your group after 9:00 PM that jacuzzi hours had ended and that voices were carrying across the property. As we work hard to maintain a peaceful atmosphere for all guests, it’s possible that this brief interaction may have influenced some of your overall impressions of the stay. However, our intention was simply to remind your group to respect our guests' comfort and peace.