My friends and I have been going to St. John for eight years (minus the Irmaria year) and have good luck with renting through Home Away/VRBO, but not this time. I have empathy for home owners that experienced the hurricanes, but you can clean. There were ants all over the kitchen counters and floors - the manager said to us, 'that's island life.' We purchased bug spray and treated every night solving the issue. Feel like she should have done that. The property manager, Celia picked us up at the rental car place in Cruz and her car was a mess. The back was filled with junk and there was a tire (yes a jeep tire) in her back seat. When I opened the back to put our luggage in, she said 'just move the stuff.' Since her job is to pick up renters, you would think she would have cleaned out her car. Once I saw the place, it made sense. I'm sure she lives in dirt too. When I asked about the laundry, which was not in the unit (not the problem) she said it was not for renters use. We would have never rented a house without access to laundry. She then said 'it's only for renters that are staying longer than a week.' Which we were -- wouldn't the house manager know that? The laundry room was atrocious - dirty and so much crap that you couldn't get to the machines. No light so at night had to use our phones to navigate. There were baskets of 'clean laundry' on the filthy ground. All I could think was the sheets I was sleeping on probably sat on this floor too with bugs crawling on them. There was crap in the driveway and in the trees the entire time we were there. One of the bedrooms was in a separate pod, which isn't a problem, but the breezeway between that bedroom and the main house was filthy and crap laying around. The bathroom had an exposed ceiling, so it was wet and moldy. A lot of broken tiles. Even the drapes in that bedroom had mold / water stains on them. Does not look like the pics -- maybe those were pre-hurricanes. There was one tiny cooler (there were four of us and not adequate) and one disgusting styrofoam cooler that had a science project growing in it that we couldn't use. There were four beach chairs in which two were broken and two were crappy anyway. The sliding doors out to the main deck didn't work. This house needs some love and a property manager (who by the way lived on property) that adequately cleans and takes care of the place. I wish I could upload pictures to back up my claims.