Southern Comfort: 2BD/2BA near Downtown Columbia

Hi Brenda! Thank you for your valued feedback! I strive to make sure that I do everything in my power to ensure you have an amazing experience as far as the house is concerned. I did have a maintenance guy go by the home once you left and correct the closet door as it was never mentioned previously. But the bathroom door only needed to remove the towel rack. Otherwise the door closed and locked with no problem. I wish you would have let me know if there was an issue with the cleanliness of the home as well, I reviewed everything with my cleaner and found no discrepancies..i wish you sent pictures so that I could have addressed this issue. Congratulations to your son’s graduation from training! I wish you and your family the best in your future endeavors. Army Pride HOOAH!

Hi Jeremy, Thank you for your feedback. We’re sorry to hear that your stay did not meet expectations. We take cleanliness and guest experience very seriously and have not previously received reports of a musty smell in the space, but we will certainly review this with our cleaning team to ensure everything remains at our usual standard. Regarding communication, there was an unexpected system disconnect that prevented us from seeing your messages after our first conversation. Unfortunately, we only became aware of them after checkout. We sincerely apologize for that delay, as we always aim to respond promptly and assist guests in real time whenever concerns arise. We also provide detailed arrival instructions to help guests locate the property easily, but we are reviewing those instructions to see where we can make them even clearer for future guests. We appreciate the feedback and will continue working to ensure every guest has a comfortable and positive experience.