5th Nite Free! Lakefront Meets Hill Country - Pets

Jessica, we are in process of replacing the HVAC system. In the mean time temporary portable air conditioning units had been installed throughout the house while repairs were being arranged. Unfortunately, those units did not perform as expected during your stay, and we understand the frustration that caused. When you reported the issue, we responded immediately and offered a full refund if you preferred to relocate to alternative accommodations. After discussing the situation, your group elected to remain at the property, and we continued working with you to address concerns throughout the stay. After your stay we also offered to refund you a night for your troubles and you declined. We recognize that the temporary cooling solution did not provide the level of comfort our guests expect, and we regret the impact this had on your vacation. Since your stay, we have addressed the issue so that it won't impact future guests.