Ocean-view condo with pool, hot tub, sports courts, beach access, & balcony

Hello Jason, thank you for your feedback! We're glad you enjoyed the pools and family-friendly atmosphere. Sorry about the Wi-Fi issues in Room 351 and the lack of timely response; that’s definitely frustrating. We appreciate you letting us know and hope to provide a better experience next time, maybe in a different room.

Thank you for taking the time to share your detailed feedback, Jessica. We're delighted to hear that you enjoyed your stay at the beach condo and found the unit very clean upon check-in. It's great to know that you appreciated the well-maintained property amenities and the proximity to good restaurants. We apologize for the inconvenience you experienced with the elevator and the availability of luggage carts. We understand how challenging it can be to carry luggage up three flights of stairs, especially for families with a lot of gear or those with mobility challenges. We will pass your feedback on to the property management to consider ways to improve the accessibility and convenience for our guests. Regarding the walk to the beach, we appreciate your note about the distance. We will ensure that our listing clearly communicates this information so future guests can plan accordingly. We also apologize for the inconvenience with the main TV not being a smart TV and the WiFi requiring frequent logins. We understand how important these amenities can be, especially for guests who need to work or want to watch movies. We will review these aspects and consider potential upgrades to enhance our guests' experience. Thank you again for your valuable feedback. We're pleased to hear that you had a great stay overall and would consider renting again. We look forward to the opportunity to host you in the future and provide an even better experience.

Katie, thank you for your review, we sincerely apologize for the issues you experienced during your time with us. We will follow up with the appropriate parties regarding your experience to discuss preventative measures and ensure the continued enjoyment of our future guests.

Thank you for your thoughtful review, Carly. We are pleased to hear you enjoyed your stay! Thank you for taking the time to share your feedback with us. We will pass your suggestions to our local manager, who will work with our homeowner to make necessary upgrades. We apologize for any missteps, as it is never our intention to disappoint. We look forward to hosting you again!