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10/10 Excelente
Kelly B.
5 de julio de 2024
Trine Retreat Review from Canada
Rating Details:
The property manager was very helpful.
The vacation rental was somewhat dirty.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We had a wonderful stay. The house is plenty big and spacious. It is a lovely neighbourhood and very quiet. Our check-in process was easy. It was easy to find the house. It was easy to get inside. The house is very tidy, and things are in their place. However, it needs a super deep clean as it’s very, very dusty. And surfaces need a good wash down. The walls and baseboards, door trim, etc is extremely dirty. It’s hasn’t been cleaned in a very long time. The toilets were clean and the shower was clean. Master bath tub needs a good cleaning and the white towels and facecloths need to be replaced. The bedspreads (we only used one bed) has stains and didn’t seem like they had been washed. We didn’t use them. The beds seem old but we slept okay. Pillows need to be replaced. The pool area is lovely but also needs a good cleaning. They do not provide a pool net to skim the water daily which bothered me because every day the water would be full of small bugs and whatnot and we couldn’t just use a net to skim the water. They come once a week and do it which is not enough. There is a pool net seen in the photos but they do not provide it . Also the pool was very chilly so we asked to have the pool heat and spa heat turned on so that it would be much more comfortable, but after the end of the third day, there was still no difference in the water temperature as I think their heater was not working. I messaged them and the customer service was fantastic, We decided to just not use pool heat as I didn’t want to pay for something that wasn’t working so they refunded our money promptly. Overall, we enjoyed our vacation. I just think this property could use some TLC and a major clean.
Kelly B.
Se alojó 17 noches en junio de 2024
