¡Buena ubicación! Edificio histórico en la plaza en el centro de San Marcos!

We always aim to provide a great downtown experience. When a local event temporarily impacted parking access, the guest was texted to get with our on-site manager, who provided alternative solutions, and reassured the guest regarding local parking rules (all parking is free, but on weekdays only, and the hours of 8 AM-5 PM there are 2-4 hour restrictions based on areas). The City of San Marcos does not tow. There are no (zero) restrictions on parking on weekends. Guest was still concerned about towing for unknown reasons, but we were able to secured her a spot in our private lot, after the concert. To further accommodate her, we approved an early checkout and issued a full refund for her stay minus the cleaning fee. Downtowns are great places to stay if you like a lively atmosphere, restaurants, shopping, etc, but do get loud until the City noise ordinances kick in. Due to harsh communication challenges and on site manager and guest interactions, we would not host this guest again.

Thanks Joe, come back and see us soon!

Glad you had fun! Come back and see us!

Glad you enjoyed your anniversary here! Come see us again!

Yes, it can be loud on although the noise may not be the bar, there can Urban noise for sure. The good news is that the City of San Marcos got the quiet zone (for train whistles) reestablished. They lost it for about 8 months, so glad that is back, an no more train whistles. We have white noise machines to help with this. Sorry about the AC, the tech left the ladder and the CO2 in the unit after clearing the lines (the smart thermo notified us). Thanks for letting us know he got it out within 5 minutes of notifying us. The thermo is a smart thermo, so it showed 70 to 72 degrees for your timeframe. So not sure if there was a lower degree needed? We don't have any restrictions on the AC. Per the camera, on the check in you arrived at 8:16 PM and you entered within 15 seconds, The Yale lock has a feature that allows for a text, but maybe you meant the text came later? Not sure, based on the email thought you were saying that you waited three hours to get in. Glad to know that was not the case. Sorry they left the ladder there, we get that that would cause a guest to look for problems. But it was already solved. The shower door could have been easily fixed as well, guests forget that we have on site maintenance (as disclosed) , but we have to know about it. Makes for a better stay for sure!

Actually, the real story is this guest was at the front door entrance at 4:38 PM which is recorded on the security camera. There was an module issue with the Yale lock, (this lock has now been replaced) that did not allow access to his code. We have a manager that lives on site, that got these guests in at 5:00 PM. The non exaggerated actual time was 22 minutes of wait time. Either way though, this should have not happened. Two minutes can feel like a lifetime, let alone 20 minutes. Guest was texted to make sure he was in ok after talking to the manager on site to confirm. Response from the guest was that he was able to get in. There are extra amenities (shower gel, shampoo in the cabinets and in both bathrooms). Housekeeper notes showed that they used the couches to sleep on and used a lot of linens. So may have had more guests than the booking amount. With a manager on site, we are able to remedy any guests need quickly. We do understand though, that a check in issue can make everything terrible. So while the guest exaggerated the wait time, guests should not have to wait at all. The lock change out should alleviate this from occurring in the future.