The Tidey Turtle

Thank you for taking the time to share your feedback. I’m sorry to hear that the mattress comfort significantly impacted your stay and led to such a difficult experience, especially during what should have been an enjoyable weekend. I also understand your frustration with the lack of timely follow-up after you reached out. Even when immediate solutions aren’t available during high-demand periods, you should still receive clear and responsive communication, and I’m sorry that wasn’t your experience. Your comments about bedding comfort and guest communication have been noted and will be shared with the appropriate teams for review. We appreciate you acknowledging the clean condition of the condo and smooth check-in, but I understand that those positives were outweighed by the rest of your experience. Thank you again for your honest feedback—it helps identify where we need to do better for future guests.

It was lovely hosting you! Thanks so much for staying at our place :)