Glamping in Stunning Woods w/Hot Tub and Sauna! - Green Tent

We’re very sorry that the tent’s AC was not working properly when you arrived. The tent is normally air-conditioned, but unfortunately the unit failed, and on a 100-degree Texas afternoon, we completely understand that the tent was far too hot, especially for two young children. We promptly issued you a full refund and have taken steps to address the AC issue. We only wish you had reached out to us directly before leaving. We had larger, air-conditioned accommodations available on the property and would have been happy to upgrade you at no additional charge. Unfortunately, the person you spoke with on the property was not the person handling your reservation and was not aware of the alternatives we could offer. We’re sorry we didn’t have the opportunity to resolve the situation for you and your family, and especially that the kids missed out on the glamping experience they were looking forward to.